Keith Whitfield
Monroe,NC
Summary
Customer Service Representative with a proven track record at Pizza Hut, excelling in active listening and critical thinking. Recognized for enhancing customer satisfaction through effective conflict resolution and upselling techniques. Skilled in payment processing and team collaboration, consistently maintaining high standards in a fast-paced environment.
Developed strong communication and problem-solving abilities in fast-paced service environment. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Pizza Hut
09.2023 - 12.2025
- Assisted customers with order placement and inquiries, ensuring satisfaction and prompt service.
- Managed cash register operations accurately, handling transactions efficiently.
- Maintained cleanliness and organization of dining and kitchen areas to meet health standards.
- Collaborated with team members to streamline order preparation process and improve speed of service.
- Educated customers on menu items, promoting specials and upselling additional products.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Monroe High School
Monroe, NC06.2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Professional telephone demeanor
- Product knowledge
- Team development
Timeline
Customer Service Representative
Pizza Hut
09.2023 - 12.2025
High School Diploma -
Monroe High School