Keiyaunn Norfleet
Spring Valley,NY
Summary
Proven professional with extensive experience in customer service and equipment troubleshooting, notably at The Home Depot Inc. Excelled in enhancing customer loyalty and efficiently managing waste disposal. Demonstrated punctuality and a knack for surface preparation, achieving significant improvements in operational efficiency. Skilled in leading teams to exceed sales goals while maintaining a safe working environment.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
The Home Depot Inc
03.2012 - 10.2014
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Increased customer loyalty and retention.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Cashier
Pathmark Supermarket
02.2010 - 06.2011
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
Server
Fountain View
12.2014 - 05.2016
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Inspected dishes and utensils for cleanliness.
Education
High School Diploma -
Ramapo High School
Spring Valley, NY06.2010
Skills
- Adaptability and Flexibility
- Punctuality
- New Employee Training
- Time Management
- Professional Demeanor
- Email and Telephone Etiquette
Timeline
Server
Fountain View
12.2014 - 05.2016
Cashier Team Lead
The Home Depot Inc
03.2012 - 10.2014
Cashier
Pathmark Supermarket
02.2010 - 06.2011
High School Diploma -
Ramapo High School
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