Victoria Tlilayatzi Xochitiotzi
Las Vegas,NV
Summary
A dynamic Cashier Team Lead at 7Eleven, I excel in customer service and cash handling, enhancing customer loyalty through effective problem-solving and empathetic interactions. Trained and mentored teams to peak performance, ensuring operational excellence and compliance. My leadership significantly boosted team efficiency and customer satisfaction, making a tangible impact on store success.
Overview
9
9
years of professional experience
Work History
Cashier Team Lead
7Eleven
07.2015 - 12.2024
- Communicated with customers and team members to solve problems.
- Restocked and organized merchandise in front lanes.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Processed both cash and card purchases and returns.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Developed strong relationships with repeat customers through friendly service interactions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Assisted customers by answering questions and fulfilling requests.
- Monitored areas for security issues and safety hazards.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Conducted regular audits of register funds to minimize potential losses due to theft or error.
- Quickly and accurately counted drawers at start and end of each shift.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Education
GED -
Fred G. Acosta Jobcorps
Tucson, AZ02-2001
Skills
- Positive attitude
- Empathy and patience
- Cashier training
- Customer service
- Punctual and reliable
- Problem-solving
- Time management
- Merchandise stocking
- Cash handling
- Team leadership
- Attention to detail
- POS system
- Safety rules
- Multitasking and organization
- Customer engagement
- Adaptability and dependability
- Heavy lifting
- Online order picking
- Money handling
- Team collaboration
- Clear communication
- Cash handling expertise
- Product restocking
- Motivational skills
- Product knowledge
- Team management
- Store opening and closing
- Workflow coordination
- Coaching and mentoring
- Staff motivation
- Inventory management
- Payment processing
- New hire training
- Cash register operation
- Workload prioritization
- Opening and closing procedures
- Conflict resolution
- Transaction approvals
- Fraud prevention
- Basic math
- Policy enforcement
- Financial reporting
- Escalation handling
- Data entry accuracy
- Cleaning and sanitizing
- Self motivation
- Adaptability and flexibility
- Problem-solving aptitude
- Detail-oriented
Languages
Spanish
Professional Working
Timeline
Cashier Team Lead
7Eleven
07.2015 - 12.2024
GED -
Fred G. Acosta Jobcorps
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