KEIYETTA J DAVIS
Miami,FL
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 7 years of performance.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Currently learning calendar management, scheduling, data entry and database administration.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
14
14
years of professional experience
Work History
Administrative Representative
Enterprise Holdings Inc., Rent-A-Car
Fort Lauderdale, FL
03.2016 - Current
- Politely greeted incoming passengers and provided direction
- Offered answers to passengers' questions and resolved issues that arose
- Direct incoming calls appropriately
- Type reports and correspondence, copy and collate materials and receive, distribute and prepare mail
- Order supplies and forms to maintain adequate supplies; may include supplier, vendor and repair services.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintain and copy fax machines
- Cash control; handle cash and prepare deposits.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Documented conversations with customers to track requests, problems and solutions.
- Reduced process lags and effectively trained team members on best practices and protocol
- Processed incoming reservation calls and customer services concerns.
- Guided employees through routine and complex administrative situations with decisive but motivational approach.
Crew Member Trainer
MCDONALDS
Hallandale, FL
01.2010 - 03.2016
- Performs various sales and register transactions including ringing orders, processing of cash or credit payments and counting money
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Trained and mentored 10 new personnel hired to fulfill various roles.
- Mentored junior employees to improve performance, food safety, and customer service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Provided coaching and mentoring to employees.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Stock Support Associate
WHITE HOUSE/BLACK MARKET, Chico's FAS, Inc
Aventura, FL
11.2011 - 02.2015
- Responsible for POS transactions, merchandise handling, stock processing, and stockroom organization
- Receives, stores, and replenishes sales floor merchandise and stocks merchandise
- Participates in pricing changes and mark-downs; presents merchandise according to pricing and visual standards and direction
- Periodically work sales floor.
- Worked with customers to execute holiday events for business promotion and branding.
Product Builder
KELLY SERVICES
Doral, FL
02.2009 - 12.2009
- Product Builder, Places product in fixture, and measures dimensions, using microscope to verify specified size shape Twists bends product into alignment, using pliers if required
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Maintained organized work area by cleaning and removing hazards.
- Reviewed production schedules and streamlined processes.
- Inspected products and machines to maintain quality and efficiency.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Met production targets and tight deadlines by collaborating closely with team members.
- Made sure that products were produced on time and are of good quality.
- Updated logs and completed production reports.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Adhered to safety practices and quality standards at all times.
- Assembled as many as 200 CV (Cardiovascular) guidewires each day.
- Routes defective products to repair shop when needed.
- Worked efficiently to minimize material and time waste.
- Updated logs and completed production reports
Education
Some College (No Degree) - Dance Education, Central
High School Diploma -
07.2006
Skills
- Multi-task worker with great work ethics
- Work with Outlook
- Company culture and values
- Public interaction
- Leadership
- Conflict mediation
- Administrative tasks
- Problem Resolution
- Planning and Coordination
- Administrative support
- Customer Service
- MS Office
- Ability to build and maintain positive relationships with clients/customers/and staff
- Organizational skills in order to handle multiple tasks
- Energetic, enthusiastic and passionate individual
- Readily project professional, fashionable image
- Back Office Operations
- Self Starter
- Phone Call Answering
- Office Operations
- Customer Satisfaction
- Documentation
Timeline
Administrative Representative - Enterprise Holdings Inc., Rent-A-Car
03.2016 - Current
Stock Support Associate - WHITE HOUSE/BLACK MARKET, Chico's FAS, Inc
11.2011 - 02.2015
Crew Member Trainer - MCDONALDS
01.2010 - 03.2016
Product Builder - KELLY SERVICES
02.2009 - 12.2009
Broward College Central - Some College (No Degree), Dance Education, Central
Dr. Michael M. Krop Senior High School - High School Diploma,