Keiyon Tyler
Lemoore,CA
Summary
Dedicated Information Systems Technician with a proven track record at the U.S. Navy with a strong customer service background. Efficient at troubleshooting problems and self-motivated approach to building successful solutions. Distinguised written and verbal communicator with a strong background in developing positive relationships and sharpened goals. Maintains an organized and safe work environment with attentive details. Four and a half years of progressive IT experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Systems Technician
U.S. Navy
NAS Lemoore
12.2019 - Current
- Led troubleshooting efforts for elaborate technical issues, resulting in faster resolution times for clients.
- Maintained and developed strong client relationships to provide them with excellent customer service to resolve any problems.
- Information Systems Security Manager (ISSM), responsible for Unclassified and Secret network security.
- Assisted a community of continuous improvement within the IT department through ongoing procedures, workflow, and the utilization of technology.
- Help desk expertise that enhanced end-user satisfaction by offering common troubleshooting solutions.
- Periodically provided back-ups of files and folders to maintain operational upkeep.
- Administrated the organization's web pages and internal sites.
- Developed multiple Standardized Operating Procedures (SOP) to increase the efficiency of work flow and reducing the amount of trouble tickets due to increased customer satisfaction.
Education
Certificate - GW Coding Boot Camp Full Stack Web Development
The George Washington University
Washington, DC11.2018
Bachelor of Science - Business Administration
Virginia Commonwealth University
Richmond, VA12.2017
Skills
- CompTIA Security Certification
- System Administration
- Troubleshooting skills
- Network Troubleshooting
- Customer Service
- Attention to Detail
- Quick Learner
- End-user support
- Self Motivation
- SOP Writing
Accomplishments
- Awarded a Navy and Marine Corps Achievement Medal
- Awarded a Navy Good Conduct Medal
- Awarded a Recruit Honor Ribbon
- Sailor of the Day for USS Abraham Lincoln
- Developed a SOP for 540 personnel on troubleshooting reoccurring Microsoft Word issues
- Used Microsoft Excel to create a spreadsheet for tracking inventory
Certification
- CompTIA Security+
- COMPUTER OPERATOR -2000HR APPRENTICESHIP
- Full Stack Web Development Program
Additional Information
- Software: Microsoft Office Suite 365, Active Directory, Active Client
- Operating Systems: Microsoft Windows
Timeline
Information Systems Technician
U.S. Navy
12.2019 - Current
Certificate - GW Coding Boot Camp Full Stack Web Development
The George Washington University
Bachelor of Science - Business Administration
Virginia Commonwealth University