Todd Shaver
Fairmont,WV
Summary
Resourceful Information Systems Technician consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 23 Years of progressive IT experience. Career achievements in large-scale hardware and software deployments, network buildouts and data security. Background includes equipment installation/maintenance, software updates and security management. Excellent multitasking and communication skills. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Information Systems Technician, CW3
US Army
09.2021 - Current
- Attended regular client meetings to report project progress and address questions.
- Researched product and issue resolution tactics to address customer concerns.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Worked with Microsoft and Cisco operating systems.
- Liaised between management, sales team, development team and client to address any concerns or issues.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Documented support interactions for future reference.
- Addressed questions and concerns from end-users regarding pilot program addressing SBOM/XBOM/HBOM validation tools.
- Security Clearance TS/SCI
Information Tech Spec (GS-2210-12)
WVARNG
05.2009 - 10.2021
- Implemented and maintained virtual private networks.
- Maximized system availability through development and testing of contingency plans.
- Planned and implemented upgrades to system hardware and software.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Performed supervisory duties over the J6-North shop for the WVARNG.
- Participated in long-term planning and organizational development to accomplish C4 mission of the WVARNG.
- Fostered teamwork among service providers, contractors, vendors and WVARNG customers.
- Researched, analyzed, interpreted and applied C4 guidelines, policies and objectives.
Information Technology Specialist (GS-2210-11)
West Virginia Army National Guard (WVARNG)
01.2001 - 05.2009
- Monitored systems in operation and quickly troubleshot errors.
- Set up network profiles, security permissions and file sharing systems.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Attended regular client meetings to report project progress and address questions.
- Documented support interactions for future reference.
- Translated complex technical issues into digestible language for non-technical users.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Supervised and monitored delivery of contractual services according to SLA agreements.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Configured hardware and granted system permissions to new employees.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Liaised effectively with others to promote ongoing network design, reevaluation and optimization, scaling with company growth.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Coached and trained end-users on functions, features and basic troubleshooting of software such Microsoft Office.
- Assisted with updating technical support best practices for use by team.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Education
Bachelor of Arts - Regents
Fairmont State University
Fairmont, WV05.2003
Skills
- Router Installation and Optimization
- Testing and Quality Assurance
- System Diagnostics
- Data Backups
- Cryptographic Devices
- Information Systems Integration Software
- Network Administration
- Update Configurations
- Commander Support
- Technical Support and Assistance
- Remote Conferencing Support
- Parts Inventory Management
- VoIP Systems
- Jack Port Activation
- End-User Support
- Computer Maintenance
- Install Hardware
- Infrastructure Planning
- New Technology Integration
- Hardware Updating
- Troubleshooting
- Hardware and Software Maintenance
- CompTIA Security Certification
Timeline
Information Systems Technician, CW3
US Army
09.2021 - Current
Information Tech Spec (GS-2210-12)
WVARNG
05.2009 - 10.2021
Information Technology Specialist (GS-2210-11)
West Virginia Army National Guard (WVARNG)
01.2001 - 05.2009
Bachelor of Arts - Regents
Fairmont State University
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