Keiyon Williams
Houston,TX
Summary
Dynamic Client Advisor with a proven track record at Volkswagen Cypress since I was 19 years old, excelling in consultative selling and client retention strategies. Leveraged product knowledge and outstanding charisma to enhance customer satisfaction, as well as consistently surpassing sales goals. Skilled in fostering relationships and training new team members, driving loyalty and repeat business through effective engagement and follow-up techniques.
Overview
3
3
years of professional experience
Work History
Client Advisor
Volkswagen Cypress
Houston, TX
08.2022 - Current
- Assisted clients in vehicle selection, aligning choices with individual needs and preferences.
- Provided detailed product knowledge to enhance customer understanding and satisfaction.
- Coordinated test drives, ensuring a seamless experience for prospective buyers.
- Resolved client inquiries promptly, fostering positive relationships and repeat business.
- Maintained up-to-date knowledge of automotive trends and industry developments for informed advising.
- Developed personalized follow-up strategies to enhance client retention and loyalty programs.
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Consistently exceeded goals while being youngest member on team
Education
Associate of Applied Science - Cyber Security
Texas State Technical College
Waco, TX05.2029
Skills
Client interaction
Cross-selling techniques
Client retention strategies
Consultative selling
Product promotion
Professionalism and etiquette
Demand forecasting
Referral coordination
Account management
Customer engagement
Client relationship management
Timeline
Client Advisor
Volkswagen Cypress
08.2022 - Current
Associate of Applied Science - Cyber Security
Texas State Technical College