Kelan Oglesby
Stafford,VA
Summary
Dynamic team leader with extensive experience at Panera Bread, excelling in customer service and food safety. Proven ability to train and develop staff, enhance workflow efficiency, and elevate customer satisfaction. Skilled in cash handling and conflict resolution, consistently achieving operational excellence in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Team Lead
Panera Bread
Stafford, VA
09.2024 - Current
- Prepared salads, sandwiches, and other menu items with consistency, speed, and attention to food safety standards.
- Trained and supported team members to maintain efficient service and a positive work environment.
- Oversaw daily operations during shifts, ensuring smooth workflow and customer satisfaction.
- Maintained cleanliness and organization throughout the café and kitchen areas.
- Provided excellent customer service while processing orders and payments accurately at the register.
Retail Team Member
Panera Bread
Stafford, VA
05.2024 - 09.2024
- Prepared salads, sandwiches, and other menu items with consistency, speed, and attention to food safety standards.
- Trained and supported team members to maintain efficient service and a positive work environment.
- Oversaw daily operations during shifts, ensuring smooth workflow and customer satisfaction.
- Maintained cleanliness and organization throughout the café and kitchen areas.
- Provided excellent customer service while processing orders and payments accurately at the register.
Cashier
Publix Supermarkets
Stafford, VA
08.2023 - 05.2024
- Provided premier customer service, including greeting customers and answering their questions.
- Weighed and scanned products.
- Accepted payment and provided change when appropriate.
- Handled cash and other forms of tender accurately.
- Bagged products, when necessary.
- Maintained a neat and clean register area.
- Assisted in other duties as assigned.
- Operated the cash register efficiently during peak shopping hours.
- I was responsible for maintaining a clean and organized checkout area to ensure safety and efficiency.
Team Member
Jersey Mike's Subs
Stafford, VA
01.2024 - 02.2024
- Prepared fresh, high-quality subs and sandwiches efficiently while maintaining accuracy and presentation standards.
- In a fast-paced environment, I delivered friendly and attentive customer service.
- I consistently met food safety and cleanliness standards.
- Washed dishes, sanitized equipment, and maintained a clean, organized work area.
- I worked closely with my team members to guarantee seamless daily operations and prompt service during peak hours.
Education
Bachelor's Degree -
Virginia Commonwealth University
Richmond, VA05.2029
Advanced Studies Diploma -
Colonial Forge High School
Stafford, VA05.2025
Skills
- Customer service
- Team leadership
- Time management
- Food safety
- Conflict resolution
- Training and development
- Cash handling
- Task delegation
- Deadline management
- Workflow management
- Performance improvement
Timeline
Team Lead
Panera Bread
09.2024 - Current
Retail Team Member
Panera Bread
05.2024 - 09.2024
Team Member
Jersey Mike's Subs
01.2024 - 02.2024
Cashier
Publix Supermarkets
08.2023 - 05.2024
Bachelor's Degree -
Virginia Commonwealth University
Advanced Studies Diploma -
Colonial Forge High School