Keland Johnson
Burleson
Summary
Detail-oriented Intake Specialist experienced in rapport building and trust development. Fostered effective team collaboration and crisis-sensitive communication while managing remote workflows and maintaining confidentiality. Enhanced organizational efficiency through accurate documentation and recordkeeping.
Overview
2027
2027
years of professional experience
Work History
Homeschool Teacher
Homeschool Educator
Burleson
2020 - Current
- Delivered structured daily instruction for twins, ensuring tailored learning experiences.
- Maintained detailed records of student progress and curriculum effectiveness to inform instructional adjustments.
- Exhibited strong communication, patience, and empathy to foster positive learning relationships.
- Organized and managed a fast-paced home environment to enhance multitasking and learning engagement.
Store Manager
PPG Paints
Fort Worth
2017 - 2019
- Managed high-volume customer interactions, ensuring professional and empathetic resolutions.
- Built rapport quickly and guided customers through decisions during sensitive or complex situations.
- Managed documentation, inventory records, and daily operational files with accuracy.
- Trained and supported staff, ensuring smooth workflows and consistent service.
- Utilized strong communication skills to resolve challenging customer conversations effectively.
Department Manager
Lowe’s
San Antonio
2016 - 2017
- Assisted customers by explaining products clearly and helping them make informed decisions.
- Maintained organized department records, schedules, and inventory documentation.
- Managed fast-paced operations while multitasking and prioritizing customer needs.
- Collaborated with team members to ensure smooth daily operations.
Owner / Operator
KFJ Cleaning Services LLC
San Antonio
2014 - 2016
- Managed all client communication, scheduling, and service intake.
- Built trust with clients through consistent, compassionate, and reliable service.
- Created and maintained accurate service records, invoices, and client files.
- Demonstrated strong independence, organization, and multitasking in a self-directed role.
Store Manager / Assistant Manager /Lead Sales Associate
Sherwin-Williams Paint Store
San Angelo, TX • Tyler, TX • Los Lunas, NM
2007 - 2014
- Oversaw store operations, scheduling, and team coordination to ensure smooth functioning in fast-paced environments.
- Trained and supervised staff on product knowledge and sales techniques to improve customer engagement.
- Delivered customer service and guided individuals in product and project decisions to enhance satisfaction.
- Built rapport with customers and maintained long-term relationships.
- Documented orders, inventory, and customer interactions with accuracy.
Education
Some College (No Degree) - Psychology Completed 2 Years
Stephen F. Austin State University
Nacogdoches, TXSkills
- Curriculum development
- Lesson planning
- Progress tracking
- Student engagement
- Parent collaboration
- Staff training
Timeline
Homeschool Teacher
Homeschool Educator
2020 - Current
Store Manager
PPG Paints
2017 - 2019
Department Manager
Lowe’s
2016 - 2017
Owner / Operator
KFJ Cleaning Services LLC
2014 - 2016
Store Manager / Assistant Manager /Lead Sales Associate
Sherwin-Williams Paint Store
2007 - 2014
Some College (No Degree) - Psychology Completed 2 Years
Stephen F. Austin State University