Orlando Brockington
North Augusta,SC
Summary
Proven Collections Supervisor with exceptional record of achievement in enhancing collection efforts with strategic approaches. Partner to executive team, exceeding collection targets through implementation of key processes. Dedicated to team success and solving problems with minimal oversight.
Overview
17
17
years of professional experience
Work History
Collections Supervisor
SCANA Energy Marketing Inc.
Aiken, SC
02.2020 - Current
- Generated detailed reports for management on billing and collections activities.
- Ensured adherence to credit and collection policies and procedures within the Collections Department.
- Collaborated with team lead to ensure collection metrics are met.
- Collaborated with the Credit Supervisor to ensure appropriate credit lines are in place to minimize financial exposure.
- Daily supervision, training, coaching, and development of personnel, as well as motivating the collections team to achieve peak performance.
- Implemented systems and procedures designed to improve overall efficiency within the department.
- Monitored daily work flow of the collection staff, providing feedback and coaching as needed.
Credit Analyst
SCANA Energy Marketing Inc.
Atlanta, GA
12.2012 - 02.2020
- Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
- Consulted with senior management regarding proposed changes in underwriting standards or procedures.
- Evaluated the performance of existing customers by analyzing their past repayment behavior as well as current account status.
- Prepared periodic reports detailing overall portfolio performance and trends in delinquency rates.
- Conducted weekly, monthly, and quarterly audits to ensure credit guidelines were being followed.
- Managed the company's large commercial portfolio to reduce exposure to high-risk consumers.
- Responded efficiently to consumers' identity theft claims and consumer credit disputes.
Collections Specialist
SCANA Energy Marketing Inc.
Aiken, SC
11.2007 - 12.2012
- Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.
- Utilized skip-tracing tools to locate and contact delinquent residential and commercial consumers.
- Analyzed customer data to identify trends and developed strategies to improve collection performance.
- Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections.
Education
MBA -
Louisiana State University At Shreveport
Shreveport, LA07-2024
Bachelor of Science - Business Administration And Management
University of South Carolina - Aiken
Aiken, SC12-2009
Skills
- Risk Management
- Financial Underwriting
- Microsoft Excel
- Leadership
- Reporting and Analysis
- Teradata SQL Assistant
- Team Supervision
- Customer research
- Investigation due diligence
Timeline
Collections Supervisor
SCANA Energy Marketing Inc.
02.2020 - Current
Credit Analyst
SCANA Energy Marketing Inc.
12.2012 - 02.2020
Collections Specialist
SCANA Energy Marketing Inc.
11.2007 - 12.2012
MBA -
Louisiana State University At Shreveport
Bachelor of Science - Business Administration And Management
University of South Carolina - Aiken
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