Kelbi Flores
Garland
Summary
Phlebotomy Technician with hands-on experience in donor care, venipuncture, specimen handling, and laboratory procedures. Adept at providing compassionate patient support, maintaining accurate records, and ensuring compliance with safety standards. Strong background in healthcare, childcare, and customer service, with proven ability to communicate effectively and adapt to diverse environments.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Phlebotomist
Carter BloodCare
Garland, TX
01.2022 - Current
- - Perform daily quality control checks to ensure equipment is safe and operational.
- - Conduct health screenings, review medical history, and complete donor physicals.
- - Collect and label blood specimens accurately while maintaining donor comfort.
- - Manage donor information and documentation using BBMIS system.
- - Coordinate daily preparation and shipment of blood products.
- - Consistently meet and exceed personal and organizational collection goals.
- - Provide clear communication to donors about the donation process and outcomes.
Assistant Teacher
Messiah Lutheran Lambs
TX
08.2021 - 12.2021
- - Assisted lead teacher with lesson delivery and classroom activities.
- - Supported children with hygiene, meal times, and emotional well-being.
- - Helped maintain a safe, positive, and structured learning environment.
Hairstylist
Great Clips
Heath & Wylie, TX
01.2017 - 01.2021
- - Provided haircutting, trimming, and styling services for diverse clientele.
- - Advised clients on hair care and product usage.
- - Maintained high standards of cleanliness and tool sanitation.
- - Handled customer transactions and maintained client satisfaction.
Server
IHOP
2012 - 2013
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed order accuracy, effectively communicating with kitchen staff to fulfill customer requests.
- Trained new staff on operational procedures, enhancing team efficiency and service quality.
- Streamlined food delivery processes, reducing wait times and improving overall dining experience.
- Resolved customer complaints swiftly, fostering positive dining experiences and client loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Shift Leader
Popeyes
2012 - 2012
- Supervised daily operations to ensure compliance with food safety standards.
- Trained and mentored team members on service excellence and operational efficiency.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed staff schedules to balance labor costs while maintaining service quality.
- Enforced company policies and procedures, fostering a positive work environment.
- Resolved customer complaints effectively, enhancing overall guest experience and retention.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Sales Associate
Dollar General
2011 - 2012
- Delivered exceptional customer service, addressing inquiries and resolving issues effectively.
- Assisted in inventory management, ensuring accurate stock levels and product placement.
- Maintained store appearance by organizing merchandise and implementing visual displays.
- Processed transactions efficiently using point-of-sale systems, enhancing checkout experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Cosmetology Program -
Ogle School Hair, Skin & Nails
Certificate of Completion - Phlebotomy
Texas School of Phlebotomy
12.2021
High School Diploma - undefined
Klondike High School
Lamesa, TX01.2011
Skills
- - Venipuncture, Finger & Heel Sticks, Capillary Collections
- - Blood Cultures & Order of Draw Procedures
- - Biomedical Waste Disposal & Safety Compliance
- - Patient Care & Vital Signs Monitoring
- - Recordkeeping & Data Entry (BBMIS Program)
- - Childcare & Educational Support
- - Customer Service & Communication
- - Hair Styling & Sanitation Practices
Certification
- - Certified Phlebotomy Technician
- - Texas Cosmetology License
Timeline
Phlebotomist
Carter BloodCare
01.2022 - Current
Assistant Teacher
Messiah Lutheran Lambs
08.2021 - 12.2021
Hairstylist
Great Clips
01.2017 - 01.2021
Certificate of Completion - Phlebotomy
Texas School of Phlebotomy
High School Diploma - undefined
Klondike High School
Server
IHOP
2012 - 2013
Shift Leader
Popeyes
2012 - 2012
Sales Associate
Dollar General
2011 - 2012
Cosmetology Program -
Ogle School Hair, Skin & Nails