Kelbi Harvey
WaKeeney
Summary
Detail-oriented administrative professional with over five years of experience in customer service and office management. Proficient in scheduling, record keeping, and problem-solving, ensuring smooth operations and high client satisfaction.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Secretary
Bobcat of Salina
Hays, KS
06.2021 - Current
- Customer Service: Greet visitors, answer multi-line phone calls, and assist clients inquiring about equipment rentals, parts, services or sales.
- Administrative Support: Handle daily paperwork, data entry, and filing systems.
- Billing and Sales Support: Process invoices, manage basic sales records, and coordinate service department paperwork.
- Scheduling: Manage calendars, book appointments for equipment maintenance and rentals.
- Record Keeping: Maintain inventory logs, tracking documents, and vendor correspondence.
Eye Technician
EyeSmile
Hays, KS
01.2019 - 06.2021
- Conducted comprehensive eye examinations to assess visual acuity and diagnose conditions.
- Collaborated with optometrist to develop patient care plans and treatment protocols.
- Collected and documented patient medical information such as blood pressure and weight.
- Collaborated with ophthalmologists to develop patient care plans and treatment protocols.
- Educated patients on eye health practices, corrective lenses, and follow-up procedures for optimal care.
- Managed appointment scheduling and patient records
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Stayed current with industry advancements through regular participation in continuing education courses and workshops.
- Measured intraocular pressure using Goldman and Tonopen tonometry.
Court Clerk
Ellis County Courthouse
Hays, KS
05.2017 - 04.2018
- Coordinated court schedules and facilitated communication between judges, attorneys, and the public.
- Assisted in case management by tracking deadlines and notifying relevant parties of upcoming hearings.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Supported courtroom proceedings, ensuring all necessary documentation was prepared and accessible.
- Processed legal documents to uphold court operational standards.
- Performed routine data entry or document management.
Patient Service Scheduler
High Plains Mental Health Center
Hays, KS
07.2016 - 05.2017
- Coordinated with clinical staff to optimize patient flow and enhance scheduling efficiency.
- Scheduled patient appointments using electronic health record systems to ensure timely access to services.
- Managed phone inquiries, providing accurate information about services and appointment availability.
- Developed and maintained patient records, ensuring compliance with confidentiality standards.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations or rescheduling requests.
- Prioritized urgent care needs by efficiently triaging incoming calls from patients seeking immediate attention or assistance from healthcare providers.
- Ensured HIPAA compliance while handling sensitive patient data during scheduling activities.
Education
Bachelor in General Studies - Leadership
Fort Hays State University
Hays, KS05-2016
High School Diploma -
Pawnee Heights High School
Rozel, KS05-2011
Skills
- Appointment scheduling
- Office administration
- Quickbooks
- Payment posting
- Typing accuracy
- Document management
- Customer service
- Basic bookkeeping
- Phone etiquette
- Invoice processing
- Keyboarding skills
Certification
- CP - Certified Paraoptometric
Timeline
Secretary
Bobcat of Salina
06.2021 - Current
Eye Technician
EyeSmile
01.2019 - 06.2021
Court Clerk
Ellis County Courthouse
05.2017 - 04.2018
Patient Service Scheduler
High Plains Mental Health Center
07.2016 - 05.2017
Bachelor in General Studies - Leadership
Fort Hays State University
High School Diploma -
Pawnee Heights High School
Certified Paraoptometric (CPO)
A CPO is a person who has attained national recognition via certification by demonstrating an understanding of the concepts used in optometric care.