Kelbie Carlson
Pocatello
Summary
Dynamic Crew Trainer from McDonald’s, excelling in customer service and employee training. Demonstrated leadership by elevating team performance through hands-on guidance and effective feedback. Skilled in conflict resolution and multitasking, consistently delivering high-quality service with a focus on efficiency and reliability. Achieved notable improvements in crew proficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Crew Trainer
McDonald’s
07.2023 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
Education
High School Diploma -
Pocatello High School
Pocatello, ID05.2024
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Active listening
- Conflict resolution techniques
- Multitasking and organization
- Reliability and punctuality
Timeline
Crew Trainer
McDonald’s
07.2023 - Current
High School Diploma -
Pocatello High School
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