Kelby Spitzer
Phoenix,AZ
Summary
Experience delivering excellent customer service in previous jobs. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Able to work in a fast paced environment.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Bare All Beauty Bar
03.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified management immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Salesperson
Flourish
08.2021 - 02.2022
- I helped customers find items to style and make them feel confident.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Helped the owner with choosing clothing items for each season based on the target audience and clothing trends.
- Handled social media marketing.
Food Service Team Member
Moveable Feast & Company
03.2021 - 08.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Distributed food during busy peak periods to drive customer satisfaction.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Communicated effectively with customers to plan large or specialized orders such as weddings and catering events.
- Developed and maintained positive relationships with customers to enhance service.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Demonstrated knowledge of menu items and corresponding ingredients.
Education
BBA - Marketing And Advertising
Grand Canyon University
Phoenix, AZ05.2026
High School Diploma -
Geneva Community High School
Geneva, IL05.2022
Skills
- Time Management
- Microsoft Office
- Team Collaboration
- Customer Assistance
- Front Desk Operations
- Active Listening
- Inventory Management
- Cash Register Operation
- Dishwashing and Sanitization
Additional Information
I am a sophomore transfer student so this is my first year at GCU and I am looking for an on campus job. My schedule is very flexible only having classes on Monday, Tuesday and Thursday so I am looking to work hours the days I don't have class. I am involved in AMA (American Marketing Association), WIB (Women in Business) and YoungLife here on campus.
Timeline
Front Desk Receptionist
Bare All Beauty Bar
03.2022 - Current
Salesperson
Flourish
08.2021 - 02.2022
Food Service Team Member
Moveable Feast & Company
03.2021 - 08.2021
BBA - Marketing And Advertising
Grand Canyon University
High School Diploma -
Geneva Community High School
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