Ashley Gathers
Charleston
Summary
An aspiring team worker, hardworking and dedicated professional who wants to meet the challenges posed in the industry and to contribute towards the growth of the organization along with self-motivation. I am also a seasoned Esthetician that excels in client retention and team leadership. Skilled in advanced skincare techniques and customer service, I've significantly enhanced client satisfaction and operational efficiency. My expertise in problem-solving and relationship management drives superior results and fosters a positive work environment.
Overview
19
19
years of professional experience
Work History
Esthetician
Bare Skin Beauty
06.2024 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products after waxing services or facial treatments.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Lead Esthetician
The Winchester Spa
10.2020 - 06.2024
- Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
- Developed treatment plans, addressing clients specific concerns and skin conditions.
- Performed advanced facial treatments to rejuvenate clients'' skin and improve their overall complexion.
- Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
Managing Esthetician
European Wax Center
05.2014 - 10.2020
- Providing full body wax cervices for clients while advising them of at home skin care.
- Collaborated with management to hire and train new employees.
- Ensured compliance with industry regulations, maintaining a clean and safe environment for both staff and clients.
- Implemented efficient booking processes to maximize appointment availability for clients while minimizing downtime for staff.
Salon Coordinator
Ulta
03.2013 - 05.2014
- Scheduled appointments by phone and in person and recommended additional services.
- Maintained client waiting area and styling area ensuring that it was kept clean at all times.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
- Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
- Assisted stylists salon laundry.
Reservationist
Tabel Maestro
06.2011 - 05.2014
- Answering calls remotely for 15-20 different restaurants across the country as if I was inside the actual restaurant.
- Assisting customers with directions to the restaurant.
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
Assistant Manager
Eyeglass World
02.2006 - 02.2011
- Assisted customers with their glasses fitting and ensuring that they were made correctly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Esthetics Certificate - Esthetics
Trident Technical College
Charleston, SC05-2014
High School Diploma -
West Ashley High School
Charleston, SC06-2005
Skills
- Customer service
- Problem solving
- Multitasking and organization
- Superior attention to detail
- Relationship building and management
- Excellent team player
- Wellness and relaxation techniques
Accomplishments
- Earned Best Esthetician of Summerville 2022 for delivering efficient, high-quality esthetic services in the town of Summerville.
Timeline
Esthetician
Bare Skin Beauty
06.2024 - Current
Lead Esthetician
The Winchester Spa
10.2020 - 06.2024
Managing Esthetician
European Wax Center
05.2014 - 10.2020
Salon Coordinator
Ulta
03.2013 - 05.2014
Reservationist
Tabel Maestro
06.2011 - 05.2014
Assistant Manager
Eyeglass World
02.2006 - 02.2011
Esthetics Certificate - Esthetics
Trident Technical College
High School Diploma -
West Ashley High School
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