Kelby Thomas
Key West,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
21
21
years of professional experience
Work History
Front Desk Agent
Equator Resort
04.2021 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Bartender for the Pool Bar.
Property/Evidence Technician
Monroe County Sheriff's Office
06.2003 - 11.2020
- Promoted a positive work environment within the department by maintaining open lines of communication with colleagues and supervisors, discussing daily task as they arose.
- Demonstrated commitment to professional development through participation in relevant workshops, conferences, and training courses focused on agency best practices.
- Contributed to positive relationships with external agencies by promptly responding to requests for information or assistance related to specific cases.
- Achieved timely submission of forensic samples to laboratories for further evaluation, expediting case progress towards resolution.
Education
High School Diploma -
Key West High School
Key West, FL06.2003
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Time Management
- Oral and written communications
- Listening Skills
- Administrative Skills
- Microsoft Office
- Administrative Support
- Clerical duties
- File Management
Timeline
Front Desk Agent
Equator Resort
04.2021 - Current
Property/Evidence Technician
Monroe County Sheriff's Office
06.2003 - 11.2020
High School Diploma -
Key West High School
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