Kelc Lesly
Antelope,OR
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Phtech Providence OHA Medicaid CCO Customer Service Call Center Temp contract
10.2022 - Current
Answer and review customer service calls related to and resolve a variety of customer inquiries and concerns
Travel CNA
LeaderStat, LLC
11.2021 - 09.2022
- Traveled as a CNA working in covid units around the US
- Supported needs of 20 + residents under long-term care.
Medication Aide/CNA
SODDY DAISY HEALTHCARE
09.2018 - 09.2021
- I worked here from September 2018 through September 2021
- I worked as a CNA and a MED AIDE.
Fairfield nursing home and rehab
Creative Solutions in Healthcare
02.2018 - 08.2018
- Providing safety and comfort to residents, assisting with ADLs, feeding, bathing and other activities the residents may need, I worked in the locked down unit.
Call Representative
Spectrum
02.2015 - 01.2018
- Customer care service
- Received incoming calls
- Outbound calls
Education
Associate of Science - Nursing
South College
Knoxville, TN05.2022
CNA in Nurse Aide -
Gary Job Corps
San Marcos, TX04.2015
Skills
- Reading Comprehension
- Multi-line phone talent
- 106 WPM
- Performance Improvement
- Customer communications
- MS Office
- Keyboarding
- Written and oral communication
- Quality Assurance
- Problem-solving skills
- Teamwork and Collaboration
- Customer Support
- Multi-Line Phone Systems
Certification
- CNA
- Certified Medication Aide
- CPR Certification
- BLS Certification
- AED Certification
- Certified Medication Technician
- State Tested Nursing Assistant
Additional Information
SKILLSCustomer ServiceApartment LeasingNurse AideScheduling manager
Assessments
- Customer focus & orientation, Proficient, 01/01/22
- Work motivation, Completed, 12/01/20
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service Representative
Phtech Providence OHA Medicaid CCO Customer Service Call Center Temp contract
10.2022 - Current
Travel CNA
LeaderStat, LLC
11.2021 - 09.2022
Medication Aide/CNA
SODDY DAISY HEALTHCARE
09.2018 - 09.2021
Fairfield nursing home and rehab
Creative Solutions in Healthcare
02.2018 - 08.2018
Call Representative
Spectrum
02.2015 - 01.2018
Associate of Science - Nursing
South College
CNA in Nurse Aide -
Gary Job Corps
- CNA
- Certified Medication Aide
- CPR Certification
- BLS Certification
- AED Certification
- Certified Medication Technician
- State Tested Nursing Assistant
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