Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelcey Cook

Provo

Summary

Hard working and adaptable to new situations. Fast learner and a reliable employee. Like keeping the work environment fun but professional. Like staying busy, so I am always on task. Comfortable talking to strangers and good at giving directions that are needed. Like to stay organized and have things in order. I would be great addition to your team.

Overview

7
7
years of professional experience

Work History

Cashier

Costco Wholesale Corp
10.2024 - Current
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring all transactions balanced at end of shift.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Implemented strategies to improve checkout efficiency during peak hours.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Tour Guide

White Pass & Yukon Route
05.2023 - 10.2023
  • I worked in Skagway Alaska as a tour guide on a scenic railway that took passengers on a 3 hour ride up and down a mountainside.
  • Gave a detailed tour about the history of the railway and the town of Skagway.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
  • Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
  • If it was not my turn to tour the ride, I would roam roughly 7 different train cars and answer any questions the passengers may have had about the tour.
  • Engage in conversation and assist passengers with any of their needs.
  • Before the ride began and after the ride was over, I would help guide and assist passengers on or off of the train and direct them to where they needed to go.
  • Provided safety briefings and ensured compliance with safety protocols during all tour activities.
  • Demonstrated adaptability in diverse environments, adjusting tours based on weather conditions and group dynamics.

Autobody Secretary

Precision Collision Repair
10.2020 - 01.2021
  • Answered phone calls and relayed the message of the calls.
  • Sorted and filed paper work and files specific to customers and dates.
  • Greeted customers and provided a friendly and open environment with good customer service.
  • Cleaned customer’s vehicle during the repair process
  • Performed housekeeping tasks.

Drink Maker/Cashier

Beverley’s Drink Shack
03.2019 - 07.2019
  • Open or close the store depending on the shift I was working.
  • Took customers orders and worked the register to take customer payments.
  • Always made sure things were stocked and tidy throughout my shift
  • When work got busy I would stay on top of keeping things stocked and getting drink orders out as fast as I could.
  • Very friendly with customers and provided great customer service.
  • Adapted quickly to changing menu items and seasonal promotions to meet customer preferences.
  • Managed cash transactions accurately while maintaining responsibility for the register''s contents throughout shifts.

Pizza Maker/Cashier

Main Street Pizza
03.2018 - 05.2018
  • Took customers orders either in person or on the phone.
  • Handled busy work times and rushes efficiently
  • Assisted customers in the restaurant and brought their orders i a timely matter
  • I worked the cash register and took customer payments
  • Cleaned and restocked the restaurant for the next day
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Prepared high-quality pizzas using fresh ingredients and adherence to recipes.

Education

High school Diploma - Highschool Diploma

Juab High School
Nephi, Utah

Skills

  • Dependable and Responsible
  • Problem solving
  • Dependability and reliability
  • Work well with others
  • Work ethic and integrity
  • Customer assistance
  • Customer service
  • Cash handling

Timeline

Cashier

Costco Wholesale Corp
10.2024 - Current

Tour Guide

White Pass & Yukon Route
05.2023 - 10.2023

Autobody Secretary

Precision Collision Repair
10.2020 - 01.2021

Drink Maker/Cashier

Beverley’s Drink Shack
03.2019 - 07.2019

Pizza Maker/Cashier

Main Street Pizza
03.2018 - 05.2018

High school Diploma - Highschool Diploma

Juab High School

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