Kelcey Samuel
Snellville,GA
Summary
Dedicated and adaptable professional offering an extensive background in client services, retail sales, and fast-paced food service. Self-directed and self-motivated team player capable of working well independently. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty. Creative problem-solver capable of providing high-quality work with a history of excellent organizational and interpersonal skills. Hardworking professional with proven relationship-building and time management skills in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Hooters
Montgomery, AL
09.2022 - 07.2024
- Provided exceptional customer service by addressing inquiries and concerns in a prompt and courteous manner
- Implemented upselling techniques to increase sales revenue and enhance customer experience
- Ensured order accuracy by carefully checking each order before delivering to customers.
Bartender/Server/Cashier
The Juicy Crab
Montgomery, AL
05.2021 - 07.2023
- Ensured that each guest was served courteously, quickly, and efficiently.
- Lead server: Delegated tasks to all servers on the shift and ensured that they are completing side work and other duties.
- Prepared drinks according to standard recipes.
Hookah Server
Xscape Tapas Grille
Montgomery, AL
01.2020 - 02.2022
- Processed payments accurately and efficiently using POS system.
- Educated guests on the different types of tobaccos available and their flavor profiles.
- Ensured proper functionality of hookahs by filling and lighting them effectively.
Retail Associate
Express Factory Outlet
Montgomery, AL
09.2019 - 01.2021
- Driving sales through the engagement of customers, suggestive selling, and sharing product knowledge
- Processes payments with checks, cash, and store or other credit and debit cards
- Organized merchandise displays to attract customers and promote sales.
- Handled returns and exchanges according to company policy.
Bartender/Server
Ocharley’s
Snellville, GA
02.2017 - 06.2019
- Food management and customer service
- Lead server: Delegated tasks to all servers on the shift and ensured that they are completing side work and other duties
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Education
Bachelor of Science - Criminal Justice
Alabama State University
Montgomery, AL07-2023
High School Diploma -
South Gwinnett High School
Snellville, GA05-2019
Skills
- Supervision and leadership
- Detailed-oriented
- Excellent organizational skills
- Positive attitude
- Marketing
- Interpersonal skills
- Analytical and Critical Thinking
- Cash handling and POS systems
- Adaptability
- Retail Sales expertise
- Customer service expertise
- Safe Food Handling
Certification
SERV Safe certification: Food Handling
Timeline
Server
Hooters
09.2022 - 07.2024
Bartender/Server/Cashier
The Juicy Crab
05.2021 - 07.2023
Hookah Server
Xscape Tapas Grille
01.2020 - 02.2022
Retail Associate
Express Factory Outlet
09.2019 - 01.2021
Bartender/Server
Ocharley’s
02.2017 - 06.2019
Bachelor of Science - Criminal Justice
Alabama State University
High School Diploma -
South Gwinnett High School
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