Kelci Long
Palmer,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Senior Operations Manager
TTEC
09.2017 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Provided leadership for continual management and employee training initiatives.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Prepared documents for internal and external audits.
- Allocated resources to planned programs according to business objectives.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Trained new employees on proper protocols and customer service standards.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
MASTER'S OF BUSINESS -
ADMINISTRATIONTexas Woman's University
BACHELOR'S OF SCIENCE - GENERAL STUDIES, Commerce
Texas A&M University
Skills
- Microsoft Office
- Employee Orientation
- Forecasting
- Operations Management
- Process Improvement
- Quality Assurance
- Change Management
- Strategic Planning
- Logistics
- Budgeting
- Vendor Management
- Data analysis skills
- Leadership
- Project Management
- Operational Efficiency and Safety
Additional Information
- Certifications and Licenses, Life Insurance LicenseOctober 2017 to October 2025Health Insurance LicenseOctober 2017 to October 2025
Timeline
Senior Operations Manager
TTEC
09.2017 - Current
MASTER'S OF BUSINESS -
ADMINISTRATIONTexas Woman's University
BACHELOR'S OF SCIENCE - GENERAL STUDIES, Commerce
Texas A&M University
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