Kelci Tincher
Stansbury Park,UT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
9
9
years of professional experience
Work History
General Manager
Elase Med Spa
07.2019 - 07.2024
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Client Coordinator
Elase Med Spa
02.2015 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained confidentiality of information regarding clients and company.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided leadership, guidance and support to staff members.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
West Jordan High School
West Jordan, UT06.2006
Skills
- Leadership and team building
- Schedule Management
- Exceptional interpersonal communication
- Active listener
- Customer service
- Computer skills
- Organizational skills
- Adaptability
- Motivation
- Team Player
Timeline
General Manager
Elase Med Spa
07.2019 - 07.2024
Client Coordinator
Elase Med Spa
02.2015 - 07.2019
High School Diploma -
West Jordan High School
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