Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Kelcie Gilbert

Pataskala,OH

Summary

Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.

Overview

11
11
years of professional experience

Work History

Senior Service Coordinator

Siemens Industry Inc
12.2021 - Current
  • Enhanced team productivity by streamlining service coordination processes and implementing efficient communication channels.
  • Increased customer satisfaction by promptly addressing concerns, resolving issues, and providing tailored solutions.
  • Developed and maintained long-term client relationships through exceptional service and proactive problem solving.
  • Collaborated with sales teams to develop accurate proposals that met client requirements while maximizing profitability margins for the company.
  • Optimized resource allocation by closely monitoring project progress and adjusting staffing levels as needed.
  • Improved cross-functional collaboration with other departments to ensure seamless service delivery to clients.

Service Dispatcher

Hiller Systems Inc.
11.2017 - 12.2021
  • Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
  • Contact customers to schedule and confirm appointments that are due per fire code
  • Lead the fire alarm monitoring services - including but not limited to monitoring panels, billing customers, setting up monitoring accounts and processing all reporting data.
  • Streamlined communication between customers and technicians for timely service delivery.
  • Maintained accurate records of service calls, technician assignments, and completed jobs for optimal organization.

Design Consultant

Bassett Furniture
05.2017 - 11.2017
  • Enhanced client satisfaction by providing tailored design solutions for residential and commercial projects
  • Collaborated with architects and contractors to ensure cohesive and aesthetically pleasing designs.
  • Create and arrange furniture displays to help increase sales
  • Work closely with lead designer to help increase sales and productivity.

Technical Support Representative

Canon ITS
06.2013 - 07.2016
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Assist in setting up service needs for customers
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Education

Bachelors of Fine Art - Photography, Graphic Design, And Printmaking

Old Dominion University
Norfolk, VA
12.2012

Skills

  • Quality Assurance
  • Adaptability and Flexibility
  • Time Management
  • Data Analysis
  • Team Leadership
  • Problem Solving
  • Client Relationship Management
  • Staff Training and Development

Accomplishments

Achieved Triangle Award for 2023 through effectively helping to prioritize customers, shareholders, and co-workers above all else to drive profits and customer satisfaction.

References

Please contact for professional and personal references.

Timeline

Senior Service Coordinator

Siemens Industry Inc
12.2021 - Current

Service Dispatcher

Hiller Systems Inc.
11.2017 - 12.2021

Design Consultant

Bassett Furniture
05.2017 - 11.2017

Technical Support Representative

Canon ITS
06.2013 - 07.2016

Bachelors of Fine Art - Photography, Graphic Design, And Printmaking

Old Dominion University

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Kelcie Gilbert