Kelcy Johnson
Arlington
Summary
Accomplished Customer Service Representative with a proven track record at DiMare Fresh, adept in conflict resolution and customer loyalty enhancement. Skilled in Microsoft Excel and active listening, I excel in high-pressure environments, ensuring timely case processing and increased customer satisfaction. My expertise in administrative support and critical thinking significantly contributes to operational efficiency and positive outcomes.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
DiMare Fresh
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Judicial Specialist Lead
State OF New Mexico
01.2012 - 04.2023
- Reduced backlog of cases awaiting resolution through diligent monitoring of case statuses and proactive follow-up on pending actions.
- Ensured timely processing of legal documents by meticulously reviewing, filing, and distributing paperwork to appropriate parties.
- Expedited case resolutions by accurately prioritizing caseloads and effectively communicating with legal professionals.
Customer Service Representative
Blue Bonnet Nutrition
08.2010 - 02.2012
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Bachelors - Business Administration
East New Mexico University
New Mexico 12.2000
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Call management
- Paperwork processing
- Order processing
- Appointment scheduling
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
DiMare Fresh
05.2023 - Current
Judicial Specialist Lead
State OF New Mexico
01.2012 - 04.2023
Customer Service Representative
Blue Bonnet Nutrition
08.2010 - 02.2012
Bachelors - Business Administration
East New Mexico University
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