Kelcy Tuminello
Monett,MO
Summary
Proven Customer Service Manager at Walmart, adept in fostering customer loyalty and resolving complaints, significantly reducing issues through strategic problem-solving. Skilled in teamwork, collaboration, and time management, with a valid driver's license and a knack for safe driving. Demonstrates a positive attitude and a commitment to excellence, ensuring efficient service delivery and team performance.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Spark Driver
08.2023 - Current
Customer service
Deliver and or shop groceries for customers
Delivery in a timely manner
Customer Service Manager
Walmart
07.2014 - 07.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed breaks and lunches
- Customer service
Service Desk Associate
Price Cutters
10.2015 - 10.2018
Managed breaks and lunches
Customer service
Lottery
Education
High School Diploma -
Monett High School
Monett, MO05.2014
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Dependable and reliable
- Safe Driving
- Time management skills
- Order picking and processing
- Some clinical knowledge
Timeline
Delivery Driver
Spark Driver
08.2023 - Current
Service Desk Associate
Price Cutters
10.2015 - 10.2018
Customer Service Manager
Walmart
07.2014 - 07.2021
High School Diploma -
Monett High School
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