Kele O'Neill
Summary
Experienced professional in quality assurance and project management with a strong background in computers and customer service. Dedicated to delivering excellence in the industry and eager to contribute my skills to the job at hand. Committed to personal growth and embracing new challenges within the company.
Overview
12
12
years of professional experience
Work History
IT Business Analyst
Baxter Healthcare
06.2022 - Current
- Manage several concurrent projects successfully
- Manage project deliverables including technical solution, implementation, support, and quality
- Define and execute project plans and report project status, issues, progress, budget, etc
- To the appropriate service owners/management including project review meetings and dashboards.
SUPPORT SPECIALIST 1
Becton Dickinson
09.2021 - 05.2023
- Ability to provide excellent customer service in a technical environment
- Ability to work with several groups of users simultaneously
- Experience with problem solving, innovation, and analytical skills
- Proficient in a ticketing/workflow system and all documentation/process disciplines required.
NETWORK AND APPLICATIONS REPRESENTATIVE
DEXCOM INC
07.2015 - 08.2019
- Provide support for mobile applications, laptops and desktops
- Educate patients with general usage of continuous glucose monitoring systems
- Troubleshoot customer home network problems where Dexcom products are unable to function.
TECHNICAL SUPPORT REPRESENTATIVE
MITCHELL1
10.2012 - 07.2015
- Part of the Manager support team to troubleshoot and resolve customers issues with automotive shop management system software (Shop key pro & Prodemand)
- Manages database migration and restoration
- Tested company software within Virtual environments running multiple operating systems and configurations.
Education
GENERAL EDUCATION DIPLOMA -
FOOTHILLS ADULT SCHOOL
12.2010
COMPUTER SYSTEMS TECHNICIAN DIPLOMA -
UEI COLLEGE
03.2009
Skills
- Windows 9x 2000/XP, Linux
- Microsoft Office 2003
- System Backup & Recovery
- Network/OS Troubleshooting
- Resource Mapping: Printers/Shares ADDS Administration
- User Account Management
- DNS, WINS, DHCP Administration
- SQL server 2008-2012 executing queries
- Cabling: CAT 5, Thin-Net Coaxial
- Basic Networking Design
- A, Network Certification Training
- NTFS/Folder Permission Management
- Manage Driver Signing
- Implement Local Security Policies
- 65 WPM Typing
Websites
References
References upon request
Timeline
IT Business Analyst
Baxter Healthcare
06.2022 - Current
SUPPORT SPECIALIST 1
Becton Dickinson
09.2021 - 05.2023
NETWORK AND APPLICATIONS REPRESENTATIVE
DEXCOM INC
07.2015 - 08.2019
TECHNICAL SUPPORT REPRESENTATIVE
MITCHELL1
10.2012 - 07.2015
GENERAL EDUCATION DIPLOMA -
FOOTHILLS ADULT SCHOOL
COMPUTER SYSTEMS TECHNICIAN DIPLOMA -
UEI COLLEGE
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