Keleigh Johnson
Gautier,MS
Summary
Dynamic waitress with a focus on service prioritization and teamwork. Experienced in maintaining cleanliness and organization while delivering exceptional dining experiences. Ready to leverage skills in fast-paced settings to drive customer satisfaction and operational efficiency.
Experienced with managing customer interactions and ensuring pleasant experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Brady's Steaks and Seafood
Pascagoula, MS
06.2024 - Current
- Managed multiple tables efficiently during peak hours to enhance dining experience.
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to expedite food orders accurately and timely.
- Processed payments swiftly, maintaining accuracy in cash handling and transactions.
- Maintained cleanliness and organization of dining area to meet health standards.
- Adapted to changing customer needs while delivering prompt service consistently.
- Recommended menu items based on customer preferences, boosting sales through upselling techniques.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Student Volunteer
Southern Pines Animal Shelter
Hattiesburg, MS
09.2023 - 11.2023
- Supported adoption events by preparing materials and facilitating interactions with potential adopters.
- Engaged with community members to promote animal welfare and shelter services.
- Fostered animals in need of health care around the clock.
Customer Service Representative
Posies and Puddles Children's Boutique
Pascagoula, MS
08.2021 - 06.2022
- Delivered exceptional customer service, ensuring positive shopping experiences for parents and children.
- Managed inventory levels, assisting in restocking and organizing merchandise on the sales floor.
- Trained new hires on customer service protocols and boutique operations to enhance team performance.
- Collaborated with team members to create engaging displays that showcased merchandise and attracted customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Hostess
Brady's Steaks and Seafood
Pascagoula, MS
06.2020 - 08.2021
- Greeted and seated guests promptly, ensuring an inviting atmosphere.
- Trained new hostesses on operational procedures and customer service standards.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
High School Diploma -
Gautier High School
Gautier05-2022
Associate of Applied Science - Sciences
Mississippi Gulf Coast Community College
Gautier, MS05-2022
Bachelor of Science - Nursing
University of Southern Mississippi
Hattiesburg, MSBachelor of Nursing - Nursing
University of South Alabama
Mobile, AL05-2026
Skills
- Customer service
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Decision-making
- Hospitality service expertise
- Handling complaints
- Service prioritization
- Order accuracy
- Complaint resolution
- Menu memorization
- Allergy awareness
Certification
- Basic Life Support Training
Timeline
Waitress
Brady's Steaks and Seafood
06.2024 - Current
Student Volunteer
Southern Pines Animal Shelter
09.2023 - 11.2023
Customer Service Representative
Posies and Puddles Children's Boutique
08.2021 - 06.2022
Hostess
Brady's Steaks and Seafood
06.2020 - 08.2021
High School Diploma -
Gautier High School
Associate of Applied Science - Sciences
Mississippi Gulf Coast Community College
Bachelor of Science - Nursing
University of Southern Mississippi
Bachelor of Nursing - Nursing
University of South Alabama