Keli Eck
Enid,USA
Summary
Professional scheduling specialist with comprehensive expertise in managing complex schedules and optimizing workflows. Proven track record of driving efficiency and improving team dynamics. Skilled in strategic planning, problem-solving, and adapting to evolving demands. Known for reliability, strong communication, and fostering collaborative environments.
Overview
17
17
years of professional experience
Work History
Patient Care Specialist
Zoom Diagnostic Imaging
09.2024 - Current
- Provided detailed information about available services and requirements.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Called customers to coordinate schedules and set appointments.
- Improved scheduling efficiency by streamlining processes and implementing new strategies.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Optimized workflow by prioritizing tasks based on urgency and aligning tasks accordingly.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
Optical Technician
Enid Vision Center
06.2019 - 09.2024
- Performed eye pre-testing.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Assessed facial dimensions including bridge, eye size, and temple length for optimal frame selection.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Developed expertise in specialized tasks such as edging lenses, repairing frames, and adjusting eyewear for optimal fit and comfort.
- Conducted thorough quality control checks on completed eyewear orders before dispensing them to patients.
- Established a welcoming environment for patients by maintaining a professional appearance and demeanor throughout each workday.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Assisted optometrists with eye examinations, ensuring accurate results and a comfortable experience for patients.
Medical Assistant
St Mary's Hospital
08.2013 - 12.2015
- Managed filing systems efficiently.
- Entered diagnostic test requests electronically with detailed focus on anatomical specifications ordered.
- Organized and scheduled various radiological procedures.
- Coordinated scheduling of PET scans with nuclear imaging company, DMS, and radiologists.
Medical Assistant
Allergy Clinic of Tulsa
08.2009 - 05.2013
- Administered over 100 allergy injections daily.
- Managed critical situations in the ER.
- Mixed down injection serum, lung functions, Spirometry
- Performed rapid desensitization, food challenges, patch tests, TB tests etc
Medical Assistant
Tulsa Neurospine LLC
11.2007 - 07.2008
- Gathered clients' medical history, medication records, concerns and allergies.
- Coordinated pre-certifications for medical diagnostics with all insurance carriers, including workman's compensation.
- Coordinated appointments for diagnostic tests.
- Organized surgeries in collaboration with the spinal specialist, healthcare facility, and ortho-surgeon.
Education
Associate of Applied Science - Applied Science
Tulsa Community College
Medical Assistant - Registered
Platt College
Skills
- Problem-solving
- Time management
- Critical thinking
- Organizational skills
- Self motivation
- Scheduling expertise
- Attention to detail
- Insurance verification
- Deadline oriented
- Strategic planning
- Schedule management
- Data analysis skills
Timeline
Patient Care Specialist
Zoom Diagnostic Imaging
09.2024 - Current
Optical Technician
Enid Vision Center
06.2019 - 09.2024
Medical Assistant
St Mary's Hospital
08.2013 - 12.2015
Medical Assistant
Allergy Clinic of Tulsa
08.2009 - 05.2013
Medical Assistant
Tulsa Neurospine LLC
11.2007 - 07.2008
Associate of Applied Science - Applied Science
Tulsa Community College
Medical Assistant - Registered
Platt College
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