Kelia Flores
Atlantic City,NJ
Summary
Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Demonstrates strong interpersonal skills and a proven ability to address concerns effectively, resulting in positive outcomes. Bilingual communication skills enable interaction with a diverse customer base, maximizing engagement and support.
Overview
3
3
years of professional experience
Work History
Key Holder
Banter by Piercing Pagoda
Mays Landing, NJ
10.2024 - Current
- Assisted in selecting jewelry based on customer preference and anatomy.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
Sales Associate
EVRY JEWELS
Garden City, NY
12.2022 - 06.2025
- Handled returns and exchanges according to company policies.
- Organized store by returning merchandise to proper areas and restocked displays.
- Ticketed, arranged and displayed merchandise to promote sales.
- Greeted customers to determine wants or needs.
Cashier
Sonic Car Wash
Hempstead, NY
11.2022 - 05.2024
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Associate
IT'SUGAR
Garden City, NY
12.2022 - 06.2023
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Developed trusting relationships with customers by making personal connections.
- Cleaned shelves, counters to maintain organized store.
- Collected payments and provided accurate change.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
High School Diploma -
West Hempstead High School
West Hempstead, NY06-2024
Skills
- Multi-tasking strength
- Upselling
- Money handling
- Problem-solving
- Customer service
- Bilingual
- Time management
- Outgoing personality
- Service oriented
- Guest relations
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Key Holder
Banter by Piercing Pagoda
10.2024 - Current
Sales Associate
EVRY JEWELS
12.2022 - 06.2025
Sales Associate
IT'SUGAR
12.2022 - 06.2023
Cashier
Sonic Car Wash
11.2022 - 05.2024
High School Diploma -
West Hempstead High School
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