Kelina Ciego
Beaufort,SC
Summary
Professional with strong background with extensive experience in cash management, customer service, and operational oversight in fast-paced environments. Proven track record in training and mentoring staff on best practices for cash handling and customer interactions, ensuring compliance with organizational policies. Strong background in conducting audits and inspections to maintain quality assurance, achieving 100% compliance in evaluations. Adept at managing financial transactions, performing weekly deposits, and utilizing software programs to enhance service efficiency. Committed to delivering exceptional customer experiences while fostering a collaborative team environment that prioritizes member satisfaction and operational excellence
Overview
8
8
years of professional experience
Work History
Sales Associate
Lowes Home Improvment
01.2025 - Current
- Managed daily cash flow and ensured accurate cash handling, achieving a cash drawer balance of 100% during audits.
- Trained and supervised over 17 Cashiers, fostering an environment of teamwork and high-quality customer service.
- Managed daily cash flow and ensured accurate cash handling, achieving a cash drawer balance of 100% during audits.
- Trained and supervised a team of cashiers, fostering an environment of teamwork and high-quality customer service.
- Resolved customer inquiries and issues efficiently, leading to a 20% increase in customer satisfaction scores.
- Implemented sales strategies that resulted in a 15% increase in store revenue during peak seasons.
- Conducted regular inventory checks and maintained stock levels, reducing discrepancies by 30%.
- Engaged with customers to provide personalized service, increasing customer retention by over 25%.
- Assisted customers in selecting products, leading to a 10% increase in upselling and cross-selling initiatives.
- Maintained a thorough knowledge of product offerings to effectively communicate features and benefits to customers.
- Achieved monthly sales goals consistently, recognized as a top performer within the sales team.
- Collaborated with management to develop promotional
Food Service Financial Operations Specialist
United States Marine Corps
08.2022 - 02.2025
- Oversaw the successful management of five dining facilities, ensuring seamless operations from budget planning to maintenance, resulting in improved service delivery and customer satisfaction.
- Managed a budget of over $500,000, effectively allocating resources for food procurement, equipment replacement, and facility maintenance to optimize operational efficiency.
- Analyzed and resolved discrepancies in financial reports related to facility operations, utilizing strong problem-solving skills to maintain accurate budget forecasts and financial integrity.
- Collaborated with headquarters to implement strategic initiatives and improve service quality across all dining facilities, aligning with organizational goals and enhancing overall performance.
- Performed thorough assessments of equipment needs, leading to the timely replacement of outdated systems and ensuring compliance with health and safety regulations.
- Trained and mentored lower-level team members on operational best practices and customer service standards, fostering a cohesive and high-performing team environment.
- Identified opportunities for cost savings and improved service efficiency through effective communication and relationship-building with vendors and stakeholders.
- Maintained compliance with industry regulations, demonstrating a thorough understanding of financial practices and operational standards relevant to budget management.
- Utilized effective organizational and time management skills to handle multiple priorities in a fast-paced environment, ensuring operational excellence and customer satisfaction.
Financial Services Quality Coordinator
United States Marine Corps
07.2021 - 08.2022
- Guided senior leadership on compliance with quality assurance policies, ensuring adherence to reporting requirements and standards relevant to financial services.
- Developed and implemented procedures to enhance operational performance, resulting in improved service delivery and member satisfaction.
- Conducted thorough inspections and audits of service programs, formulating corrective actions to address discrepancies and evaluating the effectiveness of financial service offerings.
- Administered contracts with precision, ensuring compliance with terms and conditions relevant to financial agreements and monitoring contractor performance to uphold service quality.
- Resolved issues through comprehensive pre- and post-award conferences, fostering collaborative relationships with contractors to enhance service delivery effectiveness.
- Performed site visits to verify compliance with contractual obligations, effectively evaluating contractor performance and recommending improvements in service execution.
- Managed financial aspects of contracts, meticulously reviewing and approving invoices while maintaining comprehensive records in accordance with Federal Acquisition Regulations, ensuring accountability in budget management.
- Collaborated with cross-functional teams to support operational initiatives, leveraging strong communication and analytical skills to drive member-focused solutions.
Food Service Cash Management Supervisor
United States Marine Corps
07.2017 - 06.2021
- Trained and supervised a team of ten cashiers on effective cash handling and transaction processing, ensuring accuracy and compliance with organizational policies.
- Managed daily cash reconciliation, balancing cash drawers and ensuring the accurate accounting of funds for safe deposit.
- Achieved 100% compliance in all internal and external pop-up inspections, demonstrating commitment to organizational standards and quality assurance.
- Coordinated cash collection from international military forces, facilitating efficient and seamless dining services in the mess hall.
- Researched and implemented methods for currency conversion, effectively liaising with external agencies to ensure accurate reconciliation of funds.
- Processed weekly deposits exceeding 10K to the bank, maintaining rigorous financial records and ensuring accountability in cash handling.
- Utilized various software programs and systems to streamline cash management processes and enhance operational efficiency.
Education
MBA - Finance
American Public University
Charles Town, WV02-2024
Bachelor of Arts - Finance
Ashford University
San Diego, CA09-2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Relationship building
- Financial transactions
- Customer support
- Account management
- Dispute resolution
- Issue resolution
- Complaint handling
- Database management
- Account reconciliation
Accomplishments
- Supervised team of 30 staff members.
- Collaborated with team of 5 in the development of the restoring 2 Dining facility.
Timeline
Sales Associate
Lowes Home Improvment
01.2025 - Current
Food Service Financial Operations Specialist
United States Marine Corps
08.2022 - 02.2025
Financial Services Quality Coordinator
United States Marine Corps
07.2021 - 08.2022
Food Service Cash Management Supervisor
United States Marine Corps
07.2017 - 06.2021
MBA - Finance
American Public University
Bachelor of Arts - Finance
Ashford University
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