KELIS GIPSON

Corona,CA

Summary

CPA candidate and accounting graduate with experience in client relationship management, consultative sales, financial administration, and business operations. Brings a strong foundation in accounting and financial concepts combined with client-facing experience identifying needs, building relationships, communicating value, and recommending appropriate solutions. Experienced in handling financial records, billing, payments, account information, and confidential client data while working across multiple stakeholders in fast-paced business environments. Seeking to leverage accounting expertise, relationship-building ability, and commercial acumen in M&A deal origination and strategic advisory, connecting business owners with opportunities to achieve their financial and strategic objectives.

Overview

Certification

years of professional experience

Work History

Front Desk Associate / Operations Coordinator

Dubois Aviation

Chino, USA

01.2025 - 07.2025

Managed relationships with customers, students, pilots, instructors, and aircraft renters, serving as a primary point of contact for operational, financial, and service-related needs.
Supported business operations by coordinating customer accounts, scheduling, enrollment, aircraft rentals, billing, invoices, and payments.
Maintained accurate financial and customer records while handling sensitive information with discretion and attention to detail.
Identified customer needs, addressed concerns, and coordinated appropriate solutions to strengthen the overall client experience.
Communicated with internal and external stakeholders to manage priorities, resolve operational issues, and facilitate efficient business processes.
Supervised and trained staff, monitored performance, and contributed to process improvements designed to increase operational efficiency.
Managed purchasing, inventory, and resource planning to support ongoing business requirements.

Customer Service / Sales Representative

Massage Envy

Eastvale, USA

11.2023 - 08.2024

Developed client relationships through needs-based conversations, identifying customer priorities and recommending appropriate memberships, services, and products.
Used a consultative sales approach to communicate value, address objections, and support membership and revenue goals while maintaining a client-first experience.
Supported customer acquisition and retention through membership enrollments, renewals, service recommendations, and ongoing relationship management.
Managed client accounts, transactions, payments, and confidential customer information with accuracy and professionalism.
Served as a trusted point of contact for clients, resolving concerns and identifying solutions aligned with individual needs.
Coordinated appointments and service selections while managing a high volume of client interactions and competing priorities.

Education

Bachelor of Science - Accounting

Western Governors University

Salt Lake City, UT

Associate of Science - General Studies

Orange Coast College

Costa Mesa, CA

Skills

Accounting & Financial Acumen
Business Development
Consultative Sales
Client Relationship Management

Professional Networking & Relationship Building
Client Needs Assessment
Stakeholder Communication
Business Operations