Lauren Carvalho

Front Desk

Leading Edge Periodontics and Dental Implants

• check in patients
• answer the voicemail/answering machine
• answer phones
• reschedule patients
• fill in appointments
• send emails, x-rays etc
• make new appointments for new patients
• check out patients/ take payment
• create treatment plans
• help out around office
• scan important papers into patients charts
• clean/ organize
• enter in patient's insurance
• confirmation calls 4 days in advance
• call for patient's x-rays or medical history

I started working at LEP because the office manager was on medical leave and I have loved working at the office ever since.

• Coordinated with servers and bartenders to maintain smooth operation of bar area
• Learned how to make wide variety of mixed drinks
• Checked ID cards and verified bar guests were of legal age
• Processed payments for orders and provided customers with change

front desk

West Bridgewater Dental

• scheduling
• answered phone
• entered and verified patient's insurances
• confirmation calls
• rescheduled patients
• checked patients in
• making sure every patient is up to date with address, phone #, and insurance

I then started to help the sister office in North Easton under the same company.

• Stocked, tagged and displayed merchandise as required
• Assisted customers with returns, refunds and resolving transaction issues
• Tallied cash drawer at beginning and end of each work shift
• Operated cash register to record transactions accurately and efficiently
• Processed refunds and exchanges in accordance with company policy

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
• Worked flexible schedule and extra shifts to meet business needs
• Restocked and organized merchandise in front lanes
• Stocked, tagged and displayed merchandise as required
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy

• Cleaned instruments
• Cleaned operatory
• Seated patients
• Set up operatory

• Confirmed patients
• Filed
• Sent appointment reminders to patients
• Helped with any tasks needed

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties
• Scheduled and confirmed patient appointments
• Prepared patient x-rays and images for dentist review