Kelita Naab
Richland,WA
Summary
Dedicated individual that cultivates the responsibility in providing a dynamic atmosphere amongst coworkers in an ever adapting environment.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
P&D Manager CSP
Federal Express Corporation
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Ensure compliance to Department of Transportation (DOT) requirements such as completion of unit history files, driver and entity files
- Communicates and discusses contractual changes and issues with ISP/TSPs to be accountable to the terms and conditions of the applicable agreement
- Ensure completion of BCSA tests, action planning
Sales Representative
KeHE Distributors
04.2023 - 07.2023
- Responsible for all service, marketing and merchandising activities. Write orders, routine shelf display and rotation, control credits and maintain damage control. Develop relations for opportunities of growth in territory.
Ops Manager II
FedEx Ground
08.2020 - 09.2022
- Management responsibilities included the following: developing team with hiring/termination procedures, daily coaching, performance evaluations and monitor daily staff productivity. Plan day to day operating procedures including staffing, and sort management to include working with vendors and coordination of logistics. Oversee cost and productivity goals are met. Review daily inspections of load quality to include working with customers, vendors. Directed and guided sort management team to function operating procedures and foster a Safety First environment. Monitor performance data and information for reporting, perform administrative duties to ensure proper delivery methods, safety techniques and overall station cost and improve efficiencies. Communicate with ISPs on delivery and customer service needs that are met with company policies and needs. Conduct monthly safety meetings to develop, educate and grow employees awareness with Safety protocols and maintain safe working conditions. Continue growth in the following groups APIN, DE&I and Women in Leadership programs.
Ops Coordinator
FedEx Ground
08.2017 - 08.2020
- Provides daily operational support in the pick up and delivery services. Knowledge of working reports with business metrics to work effectively with ISPs, CSPs and immediate office personnel. Effectively communicates day to day operations to provide quality driven service. Performs daily/monthly planning by using operational metric reports to adapt to daily changes and growth with in our company services and guidelines. Coordinated the records management program and reduced over 90% of the filing storage facility and created storage procedures. Assists in the dispatch of linehaul transportation, ground equipment and yard inventory checks record keeping. Working knowledge and proficient with customer service skills, time management, organizational and multitasking duties. Participates in yearly coordination efforts of community service programs.
Independent Cosmetologist
Hair by Kelita
01.2007 - 05.2017
- Designed traditional and contemporary hair styles for men and women. Completed continuing education and training to stay up to date with new trends and techniques. Pre-booked appointments to guarantee repeat business. Created repeat business by developing long-term relationships with regular customers. Designed contemporary new styles for both genders and for all ages. Kept current on hair products and their chemical composition, structure and properties. Employed a variety of hair style techniques, including curling and straightening. Selected hair colors based on customer preference. Set up workstation and treatment room with necessary products, equipment and supplies. Recommended home care hair regimens and treatments. Educated guests on proper hair care. Researched the various types of spa therapies and treatments to be better informed of spa services. Coordinated and booked all spa service appointments for individual and group clients. Meticulously entered client and service information when booking appointments. Suggested and sold salon services and retail products to customers.
Education
High school diploma - General
Laquey High School
Laquey, MOAssociate - Cosmetology
International Beauty Academy
Colorado Springs, COSkills
- Retail merchandising
- Strategic marketing planning
- Collaborative negotiation techniques
- File system management
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Documentation and reporting
- Task delegation
Certification
- Records Management Facilitator Present
- DRO Certificate
Timeline
P&D Manager CSP
Federal Express Corporation
08.2023 - Current
Sales Representative
KeHE Distributors
04.2023 - 07.2023
Ops Manager II
FedEx Ground
08.2020 - 09.2022
Ops Coordinator
FedEx Ground
08.2017 - 08.2020
Independent Cosmetologist
Hair by Kelita
01.2007 - 05.2017
Associate - Cosmetology
International Beauty Academy
High school diploma - General
Laquey High School
Similar Profiles
JENNISSE BAEZJENNISSE BAEZ
Special Assignment / Individual Assessment Team at FEDEX Express/Federal Express CorporationSpecial Assignment / Individual Assessment Team at FEDEX Express/Federal Express Corporation
Anya Celina LewisAnya Celina Lewis
Administrative Manager at Express Courier Inc – Agents for Federal Express CorporationAdministrative Manager at Express Courier Inc – Agents for Federal Express Corporation
Cassia JacksonCassia Jackson
Package Handler at Federal Express CorporationPackage Handler at Federal Express Corporation
Renee NeckRenee Neck
Delivery Courier at Federal Express CorporationDelivery Courier at Federal Express Corporation
Kendahl PalmerKendahl Palmer
Senior Director, Customer Success at Placer.aiSenior Director, Customer Success at Placer.ai