Summary
Overview
Work History
Education
Skills
Timeline
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Torrionna Jackson

P&D Manager (Contracting Service Provider)
Jonesboro,GA

Summary

Accomplished P&D Manager with a successful history at FedEx Ground, recognized for expertise in leadership and strategic planning. Proven ability to enhance operational efficiency and promote team collaborations, resulting in significant improvements in pickup and delivery operations. Proficient in Microsoft Office and exceptional in communication and project management, ensuring compliance while maximizing customer satisfaction. Aiming to leverage extensive skills to drive operational excellence in future roles.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

P&D Manager CSP

FedEx Ground
Ellenwood, Georgia
09.2024 - Current
  • Responsible for managing pickup and delivery operations through the management of staff and achieving results through contractual relationships with Independent Service Providers/Transportation Service Providers
  • Creating and ensuring administrative processes are compliant with policies and procedures
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Operations Manager

FedEx Express
Alpharetta, Georgia
02.2021 - 09.2024
  • Analyzes operational performance through direct observation, interpretation of reports and collaboration with others
  • Determines opportunities for improvement of key metrics and executes action plans to achieve results
  • Leads daily employee and staff meetings to ensure workforce communication and public speaking to small and large audiences on a regular basis
  • Participates in the development of and responsible for administering company safety strategies and programs
  • Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.

Team-Leader

FedEx Express
Atlanta, GA
11.2019 - 02.2021
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.

Education

Mass Communication -

Clayton State University
Morrow, GA
08.2022 - Current

Skills

  • Leadership

  • Communication

  • Time management

  • Adaptability

  • Interpersonal communication

  • Decision-making

  • Collaboration

  • Project management

  • Management

  • Microsoft office (PowerPoint, Word, Excel, Publisher, Outlook)

  • Strategic planning

Timeline

P&D Manager CSP

FedEx Ground
09.2024 - Current

Mass Communication -

Clayton State University
08.2022 - Current

Operations Manager

FedEx Express
02.2021 - 09.2024

Team-Leader

FedEx Express
11.2019 - 02.2021

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Torrionna JacksonP&D Manager (Contracting Service Provider)