Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic
AZIZ REFAAT

AZIZ REFAAT

Los Angeles,CA

Summary

Results-driven. Professional, passionate about supporting the community. I am seeking a challenging role where I can contribute my skills in strategic planning and creative problem-solving to achieve business objectives.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

5
5
years of professional experience

Work History

CSP/Front Desk

H&R Block
Los Angeles, CA
12.2025 - 04.2026
  • Handling phone calls, arranging appointments, sending emails to the clients for different purposes (scheduling appointments, reminders, and getting feedback), greeting clients and matching new/walk-in clients with the best tax pro they need.
  • Reporting clients complaining to the manager, following up with (no-show) clients and creating new appointments for them.
  • Managing clients payments using POS or manually if needed.

Cashier

DTLA Bodega
06.2024 - 2024
  • Managing sales using POS, Keeping track of all transactions and products.
  • Resolving customer complaints. Customer satisfaction.

Chef Assistance Culinary arts

LGBT Center
01.2021 - 01.2022
  • Food prep and orders coordinator. Assisting head Chef. Customer Services and satisfaction.

Education

Certificate - Security Officer Trainee

Maxine Waters Employment Preparation
Los Angeles, CA
05.2026

Health Education

National CPR Foundation
Los Angeles, CA
12.2024

Bachelor’s degree - Sociology

King Abdulaziz University
Jeddah, Saudi Arabia
01.1993

Skills

  • PUBLIC RELATIONS
  • TEAMWORK
  • TIME MANAGEMENT
  • EFFECTIVE COMMUNICATION
  • CRITICAL THINKING
  • Written and verbal communication
  • Professionalism and courtesy
  • Issue resolution
  • DETAILS ORIENTED
  • LEADERSHIP
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Reliability and punctuality

LANGUAGES

English and Arabic Fluent.

Timeline

CSP/Front Desk

H&R Block
12.2025 - 04.2026

Cashier

DTLA Bodega
06.2024 - 2024

Chef Assistance Culinary arts

LGBT Center
01.2021 - 01.2022

Bachelor’s degree - Sociology

King Abdulaziz University

Certificate - Security Officer Trainee

Maxine Waters Employment Preparation

Health Education

National CPR Foundation