Kelita Wilkerson
Monroeville,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
18
18
years of professional experience
Work History
CSR-Teller
PEOPLES EXCHANGE BANK
Monroeville, Alabama
2023.10 - 2026.03
- Assisted customers with account inquiries and transaction processing.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Educated clients on banking products and services for informed decision-making.
- Maintained accurate records of customer interactions and transactions in the system.
- Collaborated with team members to improve service delivery and client satisfaction.
- Handled cash transactions with precision and adherence to security protocols.
- Provided timely updates to customers regarding account changes and services.
- Participated in training sessions to enhance knowledge of banking policies and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
CSR-Teller
Bank of Evergreen
Evergreen, Alabama
2019.02 - 2023.10
- Assisted customers with account inquiries and transaction processing.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Educated clients on banking products and services for informed decision-making.
Assistant Manger/Pharmacy Technician
CVS Pharmacy
Evergreen
2008.01 - 2023.10
- Supervised daily operations to ensure efficient pharmacy workflow.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels to maintain product availability for customers.
- Implemented promotional campaigns to enhance customer engagement.
- Assisted in scheduling staff shifts to optimize labor resources.
- Collaborated with management to improve service delivery processes.
- Resolved customer inquiries and complaints to enhance satisfaction.
Education
Certified Medical Assistant - Pharmacy Technician
Reid State Technical College
Evergreen , Al 2018.01 - 2018.05
Excel High School
Excel, ALSkills
- Inventory management
- Team collaboration
- Customer relationship management
- Record maintenance
- Complaint resolution
- Customer education
- Transaction processing
- Account management
- Problem solving
- Effective communication
- Relationship building
- Time management
- High-energy attitude
- Active listening
- Calm demeanor
- New teller training
- Task prioritization
- Verbal and written communication
- Paperwork processing
- Courteous demeanor
- Customer relations
- Complaint handling
- Multi-task management
- Inbound and outbound calling
- Payment processing
- Key holder experience
- Decision-making
- Product education
- Adaptability and flexibility
- Refund management
- Email management
- Computer proficiency
- Office equipment proficiency
- Punctuality and reliability
- Credit card payment processing
- Staff education and training
- Positive and professional
- Member account management
References
References available upon request.
Timeline
CSR-Teller
PEOPLES EXCHANGE BANK
2023.10 - 2026.03
CSR-Teller
Bank of Evergreen
2019.02 - 2023.10
Certified Medical Assistant - Pharmacy Technician
Reid State Technical College
2018.01 - 2018.05
Assistant Manger/Pharmacy Technician
CVS Pharmacy
2008.01 - 2023.10
Excel High School