Kellanie Rose Ludwig
MARYSVILLE
Summary
Talented member services management professional with many years in customer service support and team leadership positions. Friendly and outgoing with expertise in enrollment, benefits interpretation, and claims processing.
Overview
2
2
years of professional experience
Work History
Customer service
Prime Flight Aviation
Buffalo
2022.12 - 2024.12
- Assisted passengers with mobility challenges throughout the facility.
- Helped customers enter airplane, locate seat and stow luggage.
- Communicated with gate agents to coordinate assistance boarding.
- Aided customers with TSA checkpoint screenings.
- Trained new staff on wheelchair handling and customer interaction protocols.
- Operated wheelchair equipment safely and efficiently for passenger transport.
- Transported individuals requesting wheelchair service to and from desired locations.
- Transported passengers between terminals using motorized vehicles or by pushing a wheelchair.
Customer service
Safeway
Seattle
2022.11 - 2022.12
- Provided exceptional customer service while leading by example.
- Provided courteous customer service during delivery transactions.
- Packaged baked goods attractively for display and customer purchase.
- Followed food safety guidelines to maintain product quality and hygiene standards.
- Maintained a clean and sanitary work area throughout the day.
- Set up fresh baked goods in front display, organizing for visibility, and to showcase daily specials or items with limited availability or shelf-life.
- Packaged finished products for sale in retail outlets or for delivery services.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
Education
Kagman High School
Norther Marianas Island , SpSkills
- Customer service
- Customer onboarding
- Coordination with agents
- Accessibility support
- Time management
- Problem solving
- Effective communication
Timeline
Customer service
Prime Flight Aviation
2022.12 - 2024.12
Customer service
Safeway
2022.11 - 2022.12
Kagman High School