Kellen Blotner
Johns Creek,GA
Summary
A dedicated professional with almost 10 years in customer service and management, its a point to exceed company goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated to partnering with coworkers to promote engaged, empowering work culture. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to exceed team goals. I’m committed to achieving the highest level of performance and satisfaction in everything I do.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Ippolito's
11.2019 - Current
- Manage budget through ordering needed items, scheduling, and watching inventory, employee reviews, and required training.
- Brought the stores sales from $1.5 million to $2 million+ YTD
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with patrons, vendors, and staff to ensure long-term success and loyalty.
- Keep established guidelines in order to maintain an exceeding health code standard.
Assistant, Operations, & General Manager
SkyZone Trampoline Park
02.2016 - 11.2019
- Managed budget implementations, calculating profit and loss, and ordering supplies, payroll, scheduling staff and creating shifts, managing staff.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drove year-over-year business growth while leading operations increasing profitability of the Roswell facility by 22% and reducing labor costs by 18%.
- Reduced operational risks by maintaining trampolines and additional equipment to safety standards required by law.
- Reviewed applications of potential new team members, onboarding and training of new hires to achieve operational excellence.
- Developed strong working relationships with staff, fostering a positive work environment.
Production Supervisor
Camp All- American/Perimeter Church
06.2013 - 06.2018
- Provided exceptional emcee services during events, facilitating smooth transitions between program segments for crowds of 10,000+ people a summer
- Enhanced audience engagement by incorporating interactive elements and innovative mixing techniques during live performances.
- Responsible for creating an exciting and energetic environment as an emcee and DJ.
- Customized audio equipment configurations based on individual event requirements and space restrictions.
- Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
- Monitored crowd reactions adjusting set lists accordingly for an engaging experience tailored towards audience preferences.
Skills
- Leadership and team building
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Microsoft Office Proficient
- Problem Resolution
- Semi-fluent in Spanish
- Customer Relations
- Staff Management
- Business Management
- Relationship Building
Languages
English
Native or Bilingual
Spanish
Professional Working
Certification
- ServSafe Certified
- Microsoft Office Certified
Shuler Audio Award
- Won a 'Shuler Award' for best Sound engineer in the state of Georgia
Timeline
General Manager
Ippolito's
11.2019 - Current
Assistant, Operations, & General Manager
SkyZone Trampoline Park
02.2016 - 11.2019
Production Supervisor
Camp All- American/Perimeter Church
06.2013 - 06.2018
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