Kellen Florence
Federal Way
Summary
Relationship-driven sales and marketing professional with 11+ years of experience building and nurturing strong client partnerships across diverse industries, including digital media, architecture, and strategic marketing. Known for driving revenue growth through personalized solutions, cross-functional collaboration, and data-informed strategies. Proven ability to exceed targets, enhance brand visibility, and deliver value in fast-paced, client-focused environments.
Overview
9
9
years of professional experience
Work History
Solutions Specialist
Cor Group LLC
Seattle
03.2025 - 04.2026
- Coordinated with design teams to develop compelling proposals and visual presentations, contributing to a 25% increase in awarded architectural projects.
- Managed project timelines and deliverables to ensure seamless execution of solutions.
- Attended trade shows to promote company offerings and build relationships with customers.
- Made targeted product and service recommendations based on customer needs.
- Streamlined sales presentations for prospective clients, highlighting firm capabilities and past design successes-helping secure new contracts and contributing to a 25% increase in project wins.
- Strengthened cross-functional strategy-including creative, marketing, and operations-to deliver customized solutions that increased client retention by 35%.
Project Specialist
Hermanson Company LLP
Kent
10.2024 - 01.2025
- Streamlined project documentation for improved team efficiency and access.
- Facilitated project objectives with timelines and budgets, ensuring timely completion.
- Identified upselling and cross-selling opportunities within existing accounts, generating an average of $200K+ in additional annual revenue.
- Fostered strong vendor relationships to optimize material and service acquisition, ensuring project success through effective coordination and communication.
- Developed comprehensive project roadmaps that align objectives with schedules and budgets, driving strategic goal achievement and team focus.
- Coordinated project timelines and schedules for various construction projects.
- Collaborated with cross-functional teams to ensure project alignment and efficiency.
- Managed project documentation and maintained accurate records of progress.
- Assisted in budget tracking and resource allocation for ongoing projects.
Contract Specialist
CBRE
Seattle
11.2023 - 10.2024
- Spearheaded the negotiation and execution of high-value contracts, enhancing procurement efficiency and reducing costs by 15%.
- Managed cross-functional teams to optimize workflow processes, resulting in a 20% increase in operational efficiency.
- Facilitated strategic task assignments and bid reviews, driving a 15% increase in revenue for Apple.
- Negotiated and secured favorable terms for high-value contracts, saving the company over $500,000 annually.
- Implemented contract automation tools, reducing contract processing time by 30% and minimizing errors.
- Advocated for clients' needs to ensure high levels of service delivery.
- Coordinated contract negotiations between clients and vendors.
Social Media Specialist
T-MOBILE USA
Bellevue
06.2017 - 06.2023
- Developed and executed innovative social media campaigns, leading to a 30% boost in user engagement and brand visibility.
- Mentored a team of social media associates, fostering a culture of excellence and improving team performance by 20%.
- Collaborated with marketing and product teams to launch successful social media initiatives, expanding market reach by 15%.
- Developed and implemented a crisis communication plan, successfully managing brand reputation during critical incidents.
- Created engaging multimedia content, including videos and infographics, increasing post reach and engagement by 20%.
- Partnered with influencers and brand ambassadors, expanding the brand's reach and driving a 10% increase in user-generated content.
- Led social listening initiatives to monitor brand sentiment, providing actionable insights to improve customer relations.
- Developed and presented monthly social media performance reports to senior management, highlighting key metrics and areas for improvement.
Education
Communications and Speech
College of San Mateo
San Mateo, CaliforniaGraphic Design - Professional development in Computer Science
University of Phoenix
Federal Way, WASkills
- Social Media
- Project management
- Presentations
- Account management
- CRM software proficiency
- Sales presentations
- Relationship building and management
- Business development
Timeline
Solutions Specialist
Cor Group LLC
03.2025 - 04.2026
Project Specialist
Hermanson Company LLP
10.2024 - 01.2025
Contract Specialist
CBRE
11.2023 - 10.2024
Social Media Specialist
T-MOBILE USA
06.2017 - 06.2023
Communications and Speech
College of San Mateo
Graphic Design - Professional development in Computer Science
University of Phoenix