Team lead with experience in coaching and mentoring, as well as conflict resolution. Proven track record in resolving customer complaints and building strong relationships, leading to enhanced team performance and customer loyalty.
Overview
5
5
years of professional experience
Work History
Team Lead
Panera Bread
Lewis Center
05.2023 - Current
Led team to maintain high standards of customer service and satisfaction.
Trained new employees on food preparation and safety protocols, and in relevant processes and procedures.
Resolved customer complaints effectively to maintain satisfaction and loyalty.
Junior Camp Counselor
Just GameTime
Naperville
08.2021 - 08.2021
Supervised campers during activities to ensure safety and engagement.
Led group activities promoting teamwork and social skills development.
Encouraged participation and promoted team spirit among the participants.