Kellen Reynolds
Overview
23
23
years of professional experience
Work History
Manager
ECHO RCM Operations, The Echo Group
07.2021 - Current
- Responsible for overseeing RCM Billing Specialist to ensuring proper billing and collections for multiple customers within the RCM Department
- Participate in priority customer escalations
- Prepare regular reports for senior management
- Gather, interpret and report on any trends in RCM for assigned customers
- Analyzes billing errors and denial detail to identify root causes
- Posting of cash payments
- Review and balance monthly deposit logs for each customer
- Proactively communicate barriers, process flow or productivity issues with senior management
- As needed interview, hire and train RCM staff
- Recommend, develop, and administer policies and RCM procedures.
Billing/Collections Specialist Team Leader
Community Partners
05.2015 - 07.2021
- Responsible for ensuring proper billing and collections of Behavioral Health Services; along with assisting the Billing and Collections Manager with designated supervisory tasks
- SUPERVISORY RESPONSIBILITIES:
- Supervises Billing & Collection Specialists
- Oversees tracking of MCO claims submission
- Reviews BH Aging to include write-offs, denials and proper receipt of contracted rates
- Oversees Cash Posting and Self Pay Balance Collections
- Posting of all cash payments for Commercial, MCO's, Medicaid and Medicare daily
- Review and balance monthly cash logs
- Oversees ABA tracking of claims submission
- Reviews ABA aging and ensures proper write-offs and denials
- TYPICAL DUTIES AND RESPONSIBILITIES:
- Reviews EOB's and other reporting data to maximize collections
- Assists in training of Billing Team staff
- Assists in System Configuration
- Assist at Month End to make sure required tasks are complete before close
- Serve as backup for data entry
- Serve as backup as needed for the billing and accounting staff
- Perform other duties as assigned.
Supervisor
LABORATORY BILLING SOULTIONS
10.2006 - 07.2014
- Provide superior support to billing staff and oversee the accurate posting of payments
- Work with clients to balance posting daily
- Provide excellent submission support for all clients
- Work with insurance companies and EDI to resolve submission issues
- Process and work all rejections from insurance companies as well as the clearinghouse
- Retrieve daily lockbox payments, post and reconcile on a spreadsheet
Support Services Supervisor, Help Desk
PATH LAB INC
06.2000 - 10.2006
- Provide superior customer support for Finance/Billing system in Information Technologies department
- Resolve problems such as data-entry errors resulting in improper charges with decisive solutions
- Affiliate CPT Codes and descriptions with Laboratory tests
- Define custom pricing for unique customer requirements
- Update system to reflect changing Fee Schedules
- Maintain interfaces to hospitals and physician-owned laboratories
Education
Associates Degree - Medical
Hesser College
Portsmouth, NHHigh School Diploma -
PORTSMOUTH HIGH SCHOOL
Portsmouth, NH1999
Skills
- Medicare and Medicaid Process
- Commercial and Private Insurance
- Claims Processing
- Teamwork and Collaboration
- Claims Review
- Billing and Collection Procedures
- Multitasking and Organization
- Electronic Health Record Software
- Payer Contracts
- Medicaid and Medicare Knowledge
- Account Management
- Electronic Claims
- Medical Claims Submission
- Medical Billing
- Insurance Claims Processing
- Work Prioritization
- Customer Service
- Payment Posting
Timeline
Manager
ECHO RCM Operations, The Echo Group
07.2021 - Current
Billing/Collections Specialist Team Leader
Community Partners
05.2015 - 07.2021
Supervisor
LABORATORY BILLING SOULTIONS
10.2006 - 07.2014
Support Services Supervisor, Help Desk
PATH LAB INC
06.2000 - 10.2006
Associates Degree - Medical
Hesser College
High School Diploma -
PORTSMOUTH HIGH SCHOOL
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