Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kellen Wiggers

Atlanta,GA

Summary

Driven and highly qualified professional specializing in diversity recruiting, operational management and employee engagement. Experienced in recruiting suitable candidates and maintaining employee information. Adept at building positive relationships with employees and staff.

Overview

10
10
years of professional experience

Work History

Operations Manager

Acadia Shutters Inc
03.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Led a team of 25 employees in daily operations, fostering a culture of accountability and continuous improvement.
  • Established key performance indicators (KPIs) and regularly tracked and reported on performance metrics, ensuring goals were met or exceeded.
  • Oversaw vendor relationships, negotiated contracts, and ensured cost-effective procurement of materials and services.
  • Acted as the point of contact for operational issues and provided timely solutions to ensure smooth operations.

Recruiter/HR Generalist

Acadia Shutters Inc
01.2019 - Current
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.

Scheduling Coordinator

Acadia Shutters Inc
08.2018 - Current
  • Answered phone calls and answered questions from potential clients.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Handled complaints and questions, and re-directed calls to other team members.


Associate Financial Representative

Northwestern Mutual
06.2015 - 06.2018
  • Worked closely with clients to determine goals and recommend appropriate services to maintain long-term relationships with account holders.
  • Received customer applications and followed up with clients to obtain missing information before submission.
  • Met with customers to assess needs, financial status and eligibility.
  • Worked with clients with life, long-term care or disability insurance accounts to increase profitability and account longevity.
  • Handled incoming payments and outgoing disbursements.
  • Conducted research to answer questions and handle issues using multiple systems and resources.

State Testing Administrative Assistant

Georgia Connections Academy
11.2013 - 06.2015
  • Coordinated and managed over 30 state testing sites for over 1,500 elementary, middle, and high school students
  • Attended Department of Educations State Testing information sessions
  • Developed and maintained business relationships with universities and colleges across the state
  • Responsible for handling confidential student information.
  • Trained and developed new testing team members and provided continuous training.

Education

Bachelor of Arts - History

Georgia State University
Atlanta, GA
06.2012

Skills

  • New Employee Orientation
  • Employee Motivation
  • Operation Monitoring
  • Resource Coordination

Timeline

Operations Manager

Acadia Shutters Inc
03.2021 - Current

Recruiter/HR Generalist

Acadia Shutters Inc
01.2019 - Current

Scheduling Coordinator

Acadia Shutters Inc
08.2018 - Current

Associate Financial Representative

Northwestern Mutual
06.2015 - 06.2018

State Testing Administrative Assistant

Georgia Connections Academy
11.2013 - 06.2015

Bachelor of Arts - History

Georgia State University

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Kellen Wiggers