Kelley Anderson
Birmingham
Summary
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.
Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams.
Overview
12
12
years of professional experience
Work History
Warehouse Manager
SPI - Specialty Products & Insulation Inc.
Birmingham
04.2024 - Current
- Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Resolved customer complaints related to product quality or delivery issues.
- Operated forklifts to fill or empty overhead spaces.
- Established and maintained good relations with customers, vendors, and transport companies.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
Inside Sales Representative
General Insulation Company
03.2021 - 01.2024
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Improved supplier relationships, resulting in better product quality and delivery times.
- Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
Inside Sales Representative
Stewart Lubricants And Service
07.2017 - 03.2020
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Worked closely with the CEO to maintain optimum levels of communication and prepare presentations along with quotes for local and international sales meetings with potential or current customers.
- Provided accurate estimates by defining scope, timelines, potential setbacks and limitations.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Optimized information gathering and presentations with implementation of practical filing system.
- Developed team communications and information for meetings.
- Documented transactions and managed high-value accounts.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered high volume of phone calls and email inquiries.
- Compiled product, market and customer data to generate informed sales and profit projections.
- Collaborated with product development team to effectively modernize and update promotions.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Built relationships with customers to promote long term business growth.
Inside Sales Representative
General Insulation Company
07.2015 - 07.2017
- Answered customers' questions regarding products, prices and availability.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Managed friendly and professional customer interactions at all times.
- Completed daily cold calling and outreach to build sales pipeline.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Safely operated heavy lifting equipment such as fork trucks and cranes.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Exceeded goals through effective task prioritization and great work ethic.
Steel Fed Press Operator
New Process Steel
03.2013 - 05.2014
- Oversaw feeding, printing and delivery process of press machines to maintain specified levels of operation.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Moved materials and fixtures such as paperboard rolls, dies and repeats using pallet jacks, hand carts, and forklifts.
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Achieved challenging production goals on consistent basis by optimizing machine operation.
- Checked completed work to identify flaws and sort items by grade.
- Coached team members in techniques necessary to complete job tasks.
- Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Clay-Chalkville High School
Pinson, ALSkills
- SalesForce
- Consultative sales strategies
- Calm and Professional Under Pressure
- CRM Software
- Responding to Difficult Customers
- Multitasking and Prioritization
- Ease with Computers and Technology
- Verbal and Written Communication
- Prioritization and Time Management
- Staff training
- Warehouse operation oversight
- Staff management
- Shipping and receiving
- Operations management
Timeline
Warehouse Manager
SPI - Specialty Products & Insulation Inc.
04.2024 - Current
Inside Sales Representative
General Insulation Company
03.2021 - 01.2024
Inside Sales Representative
Stewart Lubricants And Service
07.2017 - 03.2020
Inside Sales Representative
General Insulation Company
07.2015 - 07.2017
Steel Fed Press Operator
New Process Steel
03.2013 - 05.2014
High School Diploma -
Clay-Chalkville High School