Kelley Biggs Manns
DETROIT,Michigan
Summary
Dynamic Area Training Manager with a proven track record at KFC Restaurant, specializing in e-learning development and coaching. Expert in enhancing staff development and performance metrics, leading to a 20% increase in manager efficiency. Skilled in strategic thinking and relationship building, adept at aligning training programs with corporate goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Area Training Manager
KFC Restaurant
06.2002 - Current
I train potential store managers the importance of following the systems the company has provided to run a highly productive restaurant ensuring foodsafety and health department regulations are followed.
Education
No Degree - Human Services
Baker College
Clinton Township, MINo Degree - Small Business Management
Davenport University
Dearborn, MIGraduate - College Prep
Murray Wright High School
Detroit, MI06.2003
Skills
- E-learning development
- Coaching and Mentoring
- Training facilitation
- Sales Training
- Staff Development
- Training Program Development
- Needs Assessment
- Customer Service
- Decision-Making
- Strategic thinker
- Relationship Building
- New hire on-boarding
- Staff development plans
- Performance Metrics
- Finance
Certification
ServSafe Certification. Expires 2027
Timeline
Area Training Manager
KFC Restaurant
06.2002 - Current
No Degree - Human Services
Baker College
No Degree - Small Business Management
Davenport University
Graduate - College Prep
Murray Wright High School
ServSafe Certification. Expires 2027
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