Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelley Brown-Lutz

Store Manger
Newport News,VA

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

25
25
years of professional experience
4
4
years of post-secondary education

Work History

Store Manager

Bed Bath And Beyond
Virginia Beach, VA
09.2005 - Current
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Maintain weekly payroll budget.

Customer Service Manager

Food Lion
Hampton, VA
06.1998 - 09.2005
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Kept accurate records to document customer service actions and discussions.

Education

High School Diploma -

Keyser High School
Keyser, WV
08.1982 - 06.1986

No Degree - 2 Year Accounting Certificate

Mineral County Technical Center
Keyser, WV
05.2001 -

Skills

    Order management

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Timeline

Store Manager

Bed Bath And Beyond
09.2005 - Current

No Degree - 2 Year Accounting Certificate

Mineral County Technical Center
05.2001 -

Customer Service Manager

Food Lion
06.1998 - 09.2005

High School Diploma -

Keyser High School
08.1982 - 06.1986
Kelley Brown-LutzStore Manger