Kelley Brown-Lutz
Store Manger
Newport News,VA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
Bed Bath And Beyond
Virginia Beach, VA
09.2005 - Current
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Maintain weekly payroll budget.
Customer Service Manager
Food Lion
Hampton, VA
06.1998 - 09.2005
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Kept accurate records to document customer service actions and discussions.
Education
High School Diploma -
Keyser High School
Keyser, WV 08.1982 - 06.1986
No Degree - 2 Year Accounting Certificate
Mineral County Technical Center
Keyser, WV 05.2001 -
Skills
Order management
Team leadership and coaching
Accurate money handling
POS systems
Hourly shift management
Opening and closing procedures
Customer Relations
Merchandising
Bank deposit procedures
Customer Response
Systems and software programs
Operations
Timeline
Store Manager
Bed Bath And Beyond
09.2005 - Current
No Degree - 2 Year Accounting Certificate
Mineral County Technical Center
05.2001 -
Customer Service Manager
Food Lion
06.1998 - 09.2005
High School Diploma -
Keyser High School
08.1982 - 06.1986