Kelley Calhoun
La Grange,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Inventory Specialist Pharmacy/Office Secretary
Wellstar West Georgia Health
11.2023 - Current
- Performed data entry and completed proper paperwork.
- Recorded information discrepancies to keep records current and accurate.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Created and updated records and files to maintain document compliance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained daily report documents, memos and invoices.
Certified Pharmacy Technician
Wellstar West Georgia Health
11.2020 - 11.2023
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Lead Certified Pharmacy Technician
CVS Pharmacy #4540
03.2018 - 11.2020
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Set up and modified patient profiles to include current information such as medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Staff scheduling.
Insurance Verification Specialist
Wellstar OB/GYN
01.2018 - 03.2018
- Communicated verification and authorization status updates with OR department to facilitate decision-making for patient admissions and insurance coverage.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Managed office logistics by scheduling appointments and maintaining files .
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Updated patient records with accurate, current insurance policy information.
- Achieved insurance pre-authorizations to enable timely patient procedures.
Front Office Receptionist
Wellstar Cardiology
11.2017 - 01.2018
- Maintained clean reception area to promote positive, professional environment for clients.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained transaction security by verifying payment cards against identification.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system and enthusiastically greeted callers.
Medical Office Receptionist
Wellstar Endocinology
05.2017 - 11.2017
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Reviewed and sent medical records to other physicians upon request.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Received, recorded and filed medical payments by check, cash, and credit card.
Health Unit Coordinator
Wellstar West Georgia Health
05.2015 - 05.2017
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided concierge service to assist patients and families and direct them to available resources.
- Assembled and maintained patient medical records and other documents related to patient care.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Responded to patient call lights to expedite appropriate follow-through.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
Pharmacy Technician
CVS #4540
10.2006 - 01.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
Auburn University Student Pharmacy
01.2006 - 10.2006
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
Main Drug Store
01.2005 - 01.2006
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Pharmacy Technician
CVS Pharmacy #4975
01.2004 - 01.2005
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Pharmacy Technician
CVS # 4975
04.2001 - 05.2003
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
Education
High School Diploma -
Valley High School
Valley AL05.2003
Skills
- Attention to Detail
- Customer Service
- Inventory Control
- Teamwork and Collaboration
- Cycle counting
- Discrepancy Resolution
Timeline
Inventory Specialist Pharmacy/Office Secretary
Wellstar West Georgia Health
11.2023 - Current
Certified Pharmacy Technician
Wellstar West Georgia Health
11.2020 - 11.2023
Lead Certified Pharmacy Technician
CVS Pharmacy #4540
03.2018 - 11.2020
Insurance Verification Specialist
Wellstar OB/GYN
01.2018 - 03.2018
Front Office Receptionist
Wellstar Cardiology
11.2017 - 01.2018
Medical Office Receptionist
Wellstar Endocinology
05.2017 - 11.2017
Health Unit Coordinator
Wellstar West Georgia Health
05.2015 - 05.2017
Pharmacy Technician
CVS #4540
10.2006 - 01.2014
Pharmacy Technician
Auburn University Student Pharmacy
01.2006 - 10.2006
Pharmacy Technician
Main Drug Store
01.2005 - 01.2006
Pharmacy Technician
CVS Pharmacy #4975
01.2004 - 01.2005
Pharmacy Technician
CVS # 4975
04.2001 - 05.2003
High School Diploma -
Valley High School
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