Kelley Chauvin
Slidell,LA
Summary
Dedicated sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Passion for creating relationships, listening, team building, exceeding guest expectations, and building networks through customer relationship management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Sleep Expert
Mattress Firm
07.2020 - 01.2025
- Consistency in personal and team performance at 100% to budget in gross dollar sales
- #1 in personal performance district sales in given months, exceeding $100k in delivered sales per period
- Encouraged and maintained positive guest relationships during and post purchase (i.e follow up thank you and future sales reminders, technical and product information, resolving concerns, delivery reminders, etc)
- Maintained professional sales presentations, qualifying the guests, overcoming objections, and utilized various closing methods
Event Director
Cellar Door
09.2017 - 12.2019
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal/day of event coordination
- Worked effectively with General Manager and Chef de Cuisine to resolve logistical challenges, improve operations and provide exceptional customer service for 75 person private event space
Front Desk Manager/Concierge
The Pontchartrain Hotel
10.2013 - 07.2017
- Oversaw all front desk and bellmen operations with eye for hotel reputation, staff productivity and operational efficiency for 82 room hotel
- Held weekly office meetings with management to implement sales goals, resolve issues, and organize upcoming hotel events
- Successfully evolved front desk operations from Independent Living, to TV/Production/Extended Stay, to full service hotel by transitioning from Excel to ASI products
- Processed accounts receivables, including monthly residential rent payments and all incidentals
Education
Bachelor of Arts - Sociology
Louisiana State University
Baton Rouge, LA01.2009
Skills
- Empowers high performance sales teams
- Marketing strategy and outreach
- Hotel and event space sales/tours
- Vendor and contract negotiations
- Account management
- Business networking
- Consultative sales techniques
- Teamwork and collaboration
Certification
Licensed Esthetician, John Jay Beauty College, 01/01/18, Present
Timeline
Senior Sleep Expert
Mattress Firm
07.2020 - 01.2025
Event Director
Cellar Door
09.2017 - 12.2019
Front Desk Manager/Concierge
The Pontchartrain Hotel
10.2013 - 07.2017
Licensed Esthetician, John Jay Beauty College, 01/01/18, Present
Bachelor of Arts - Sociology
Louisiana State University
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