KELLEY COMSTOCK
Writer and Editor
Aurora,CO
Work Preference
Summary
Professional with background in healthcare management, bringing valuable experience in streamlining operations and boosting clinic performance. Known for fostering collaborative a collaborative team environment and driving quality improvements. Dependable and adaptable, excelling in dynamic settings with a focus on patient care and staff development.
Overview
11
11
years of professional experience
Work History
Practice Manager
Keplr Vision
05.2020 - 06.2026
- Provided patient services at Keplr Vision, advancing into a leadership role.
- Advanced from optician to practice manager over six years, leading team for two years.
- Delivered patient services by selling eyewear and resolving customer issues effectively.
- Developed training programs for staff to improve product knowledge and customer service skills.
- Maintained compliance with industry regulations, ensuring high standards of patient care and safety.
- Delivered exceptional patient services by effectively selling eyewear and resolving customer issues.
Key Holder/Optician
National Vision
09.2018 - 01.2020
- Mastered optical field, effectively communicating insurance benefits, frame repair, and contact lens training to enhance patient understanding.
- Verified insurance coverage to ensure accuracy in billing processes during sales transactions.
- Verified insurance coverage, ensuring accurate billing at the time of sale.
- Guided patients in selecting eyewear, enhancing customer satisfaction and ensuring proper fitting of frames.
Key Holder
Lolli and Pops
07.2015 - 09.2018
- Worked full time during summer breaks from college; promoted from sales associate to key holder within 5 months due to strong performance.
- Conducted cash drawer counts at beginning and end of each shift, ensuring financial accuracy.
- Assisted in employee scheduling, optimizing staff coverage to improve store operations.
- Resolved customer inquiries and issues promptly, enhancing overall shopping experience.
- Conducted cash drawer counts with 100% accuracy at the beginning and end of each shift.
Education
Bachelor of Arts - Creative Writing
Brigham Young University-Idaho
Rexburg, Idaho07-2017
Skills
- Customer Service
- Team leadership
- Data Entry
- Attention to Detail
- Research
- Document Review
Interests
Creative Writing, Reading, Arts and Crafts
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Timeline
Practice Manager
Keplr Vision
05.2020 - 06.2026
Key Holder/Optician
National Vision
09.2018 - 01.2020
Key Holder
Lolli and Pops
07.2015 - 09.2018
Bachelor of Arts - Creative Writing
Brigham Young University-Idaho