Kelley Derks
Austin,TX
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Checker
HEB Grocery Store
Austin
07.2024 - 04.2025
- Counted money in cash drawers at beginning and end of shifts to ensure accuracy of funds.
- Helped process returns and exchanges quickly while following company procedures.
- Followed safety procedures when handling hazardous materials.
- Wrapped purchased items securely before handing them over to customers.
- Provided excellent customer service during all interactions with customers.
- Scanned customer purchases and worked to streamline transactions.
- Checked prices and product codes of goods against invoices, receipts or other documents to verify accuracy.
Cashier
Whole Foods Market Inc
Austin, TX
09.2023 - 06.2024
- Maintained current knowledge of store promotions to highlight sales to customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Cashier
Lowes Home Improvment
Bee Caves , TX
07.2020 - 09.2023
- Maintained current knowledge of store promotions to highlight sales to customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customers' questions and provided information on store procedures or policies.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Answered customer questions and provided store information.
Inbound Call Center Representative
Cofiroute
Austin, TX
06.2019 - 07.2020
- Performed call backs to customers as necessary for further assistance or clarification on inquiry topics.
- Adhered to all company policies and procedures when dealing with customers.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Consulted with customers to resolve service and billing issues.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
Inbound Call Center Representative
Conduent/TX Tag
, TX
06.2018 - 06.2019
- Performed call backs to customers as necessary for further assistance or clarification on inquiry topics.
- Adhered to all company policies and procedures when dealing with customers.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Followed up with customers to ensure their requests were addressed properly.
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Offered resolutions to de-escalate calls and solve customer issues.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Developed strong relationships with customers through effective communication skills.
Sales Coordinator
Best Western Hotel
Austin, TX
04.2016 - 06.2018
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Maintained accurate records of sales activity and generated reports for management review.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Prepared and delivered appropriate presentations on products and services.
- Supported sales team members to drive growth and development.
- Developed key customer relationships to increase sales.
- Coordinated travel arrangements for sales representatives as needed.
- Directed and coordinated products, services and sales activities.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
Guest Service Representative
Sleep Inn & Suites
Dripping Springs, Texas
03.2014 - 04.2016
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Ensured compliance with hotel policies and procedures.
- Scheduled space or equipment for special programs, meetings and conferences.
- Greeted walk-in and phone guests, determining interests and needs.
- Verified reservations by phone or in person.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Informed customers about upcoming events held at the hotel.
- Handled customer complaints professionally and efficiently.
- Responded promptly to inquiries regarding availability of rooms and rates.
- Answered incoming calls from guests seeking reservations or general information.
Property Manager
Public Storage
Austin, TX
04.2011 - 03.2016
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Completed lease applications and verifications, notifying prospects of results.
- Met with prospective tenants to show property and assess applications or sign leases.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Collected monthly assessments, rental fees, deposits and payments.
Cashier
Home Depot
Austin, TX
06.2007 - 04.2011
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained work area and kept cash drawer organized.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Helped with purchases and signed customers up for rewards program.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered customers' questions and provided information on store procedures or policies.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Scanned items and checked pricing on cash register for accuracy.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Discounted purchases by scanning and redeeming coupons.
- Worked closely with front-end staff to assist customers.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Shift Manager
KFC Restaurant
Austin, TX
09.2002 - 04.2007
- Helped employees accomplish tasks during peak periods.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Taught staff upselling techniques to meet revenue targets.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Communicated with other shift managers to facilitate continuum of customer service.
- Planned and developed new operation processes to innovate and stay competitive.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Monitored inventory levels and placed orders for supplies as needed.
- Enforced safety standards throughout the store including proper use of equipment.
- Documented receipts, employee hours and inventory movement.
- Determined budgets, production goals and rates based on company policies and requirements.
Education
High School Diploma -
James Bowie High School
Austin, TX 05-1999
Skills
- Cash handling
- Point-of-sale operation
- Inventory management
- Product verification
- Transaction processing
- Customer service
- Sales promotion
- Record keeping
- Team collaboration
- Safety procedures
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Conflict resolution
- Team building
- Critical thinking
- Money handling
- Professional demeanor
- Excellent communication
- Basic math
Timeline
Checker
HEB Grocery Store
07.2024 - 04.2025
Cashier
Whole Foods Market Inc
09.2023 - 06.2024
Cashier
Lowes Home Improvment
07.2020 - 09.2023
Inbound Call Center Representative
Cofiroute
06.2019 - 07.2020
Inbound Call Center Representative
Conduent/TX Tag
06.2018 - 06.2019
Sales Coordinator
Best Western Hotel
04.2016 - 06.2018
Guest Service Representative
Sleep Inn & Suites
03.2014 - 04.2016
Property Manager
Public Storage
04.2011 - 03.2016
Cashier
Home Depot
06.2007 - 04.2011
Shift Manager
KFC Restaurant
09.2002 - 04.2007
High School Diploma -
James Bowie High School