Kelley Estes
Nevada,MO
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Manager
Nevada Insurance Agency
02.2023 - Current
- Coordinated policy renewals and adjustments to ensure compliance with industry standards.
- Assisted clients in understanding coverage options, providing tailored insurance solutions.
- Analyzed client needs to recommend appropriate products, improving overall service delivery.
- Provided training and support to junior team members on best practices in account management including customer service, money handling, organization strategies, daily customer account care, and more.
- Kept detailed records of daily activities through an online customer database for nearly 300 accounts.
Production Worker
3M
08.2022 - 02.2023
- Operated machinery to assemble products efficiently, ensuring quality standards met.
- Monitored production lines for optimal performance, identifying areas for improvement.
- Assisted in inventory management by tracking materials and supplies accurately.
- Followed safety procedures and guidelines to maintain safe working environments.
- Collaborated with team members to streamline workflow and enhance productivity.
Account Clerk 1
City of Nevada
05.2022 - 08.2022
- Processed invoices and payment requests, ensuring accurate documentation and timely approvals.
- Maintained financial records using accounting software, enhancing data accuracy and accessibility.
- Assisted in reconciling accounts payable and receivable, improving overall financial reporting accuracy.
- Provided clerical support to department, such as filing, copying and restocking supplies.
- Monthly reviews over account meter reads to ensure that usage and billing were properly aligned.
Daycare Owner/Operator
Kelley Estes Daycare
05.2019 - 05.2022
- Developed and implemented age-appropriate educational programs for children to enhance early learning experiences.
- Managed daily operations, ensuring compliance with licensing regulations and safety standards.
- Supervised staff, providing guidance and training to improve childcare practices and overall service quality.
- Established effective communication channels with parents, fostering a collaborative environment for child development.
- Conducted regular assessments of children's progress, adapting programs to meet individual needs and developmental goals.
- Promoted a positive learning environment through conflict resolution strategies and behavior management techniques.
Material Coordinator
Timken
03.2014 - 05.2019
- Managed inventory levels, optimizing stock turnover while reducing excess materials.
- Collaborated with cross-functional teams to identify supply chain inefficiencies and propose actionable solutions.
- Maintained accurate records, enabling better tracking and forecasting of material requirements.
- Conducted regular audits of inventory levels to prevent stockouts or overstocking situations.
- Worked with project managers to determine schedule and volume requirements in order to effectively coordinate deliveries and maintain supply levels.
Education
No Degree - General Education
Sophia
OnlineHigh School Diploma -
Nevada High School
Nevada05-2013
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Certification
- Licensed insurance agent - February 2023 to present.
License Number: 3002393147
NPN: 20629826
Ongoing training throughout employment to develop a stronger understanding within the industry, specializing in commercial truck insurance.
- Certified Substitute Teacher - January 2023 to present.
Registration ID: 113367897 (20 approved hours)
Timeline
Account Manager
Nevada Insurance Agency
02.2023 - Current
Production Worker
3M
08.2022 - 02.2023
Account Clerk 1
City of Nevada
05.2022 - 08.2022
Daycare Owner/Operator
Kelley Estes Daycare
05.2019 - 05.2022
Material Coordinator
Timken
03.2014 - 05.2019
No Degree - General Education
Sophia
High School Diploma -
Nevada High School
Similar Profiles
Tina ReedTina Reed
Licensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCYLicensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCY
Lexi ChesneyLexi Chesney
Administrative Assistant III at Nevada Division of InsuranceAdministrative Assistant III at Nevada Division of Insurance
AMBERLEE MATHEWSAMBERLEE MATHEWS
Branch Manager at All Nevada InsuranceBranch Manager at All Nevada Insurance
Jane Ann HancockJane Ann Hancock
Receptionist/Support Staff Member at VetCor/Nevada Veterinary ClinicReceptionist/Support Staff Member at VetCor/Nevada Veterinary Clinic
Nathan ButtorffNathan Buttorff
Manager of Operations at Climco Mechanical HVAC Co.Manager of Operations at Climco Mechanical HVAC Co.