Kelley Feltman
Saginaw,MI
Summary
Quality-driven Clinical Supervisor driven to maximize care quality and efficiency of service for individuals of Saginaw County. First-rate planner, problem-solver and conflict-manager. Ready to leverage 13 years of experience to take on challenge new position with room for growth and development.
Overview
14
14
years of professional experience
Work History
Mental Health Supervisor of Supports Coordination Services
Saginaw County Community Mental Health Authority
Saginaw
04.2021 - Current
- Organized, coordinated and supervised the daily workflow of mental health staff.
- Developed and implemented policies, procedures and standards for clinical services delivery.
- Monitored caseloads of assigned mental health professionals on a regular basis.
- Reviewed client records, progress notes and reports to ensure quality care.
- Ensured compliance with all federal, state, local regulations related to mental health practice.
- Collaborated with other departments within the organization to coordinate services for clients.
- Maintained updated knowledge of evidence-based practices in the field of mental health treatment.
- Developed relationships with external providers who can provide resources or referrals for clients in need.
Clinical Supervisor for Adult Case Management and Enhanced Outpatient Therapy
Training and Treatment Innovations, Inc.
Saginaw, MI
04.2016 - 04.2021
- Provided direct supervision of clinical staff, including orientation, training and development of employees.
- Collaborated with other professionals such as psychiatrists, psychologists, social workers and medical personnel to coordinate care for clients.
- Reviewed case notes and other documentation to ensure compliance with regulations and standards of care.
- Ensured that all safety protocols were followed at all times in the facility.
- Facilitated interdisciplinary communication among members of the healthcare team regarding patient care issues.
- Participated in quality improvement initiatives aimed at enhancing outcomes for clients served by the facility.
- Interviewed applicants and made recommendations for new hires.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Directed and managed an IDDT team of clinical and support personnel.
Case Manager
Training and Treatment Innovations, Inc. (TTI)
Saginaw, MI
01.2014 - 04.2021
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Maintained accurate case records and documentation according to agency guidelines.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Program Coordinator/Therapist
Kairos Healthcare/ Holy Cross dba Kairos Healthcare
Saginaw, MI
05.2010 - 12.2013
- Provided group and individual therapy for adults with co-occurring disorders; provide weekly treatment team meetings; renewed authorizations; completed discharge plans, provided case management, reviewed treatment plans, and coordinated care.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Facilitated communication between team members by organizing regular meetings and conference calls.
- Provided individual and group therapy to clients struggling with addiction.
- Facilitated relapse prevention groups focusing on coping skills, problem solving, and stress management techniques.
- Monitored patients' progress in recovery through regular check-ins and drug testing.
- Collaborated with other professionals such as psychiatrists, physicians, or social workers to provide comprehensive services for clients.
- Advised clients on available resources in the community that can help them in their recovery journey.
- Attended court hearings related to substance abuse cases as requested by the judge or district attorney's office.
- Encouraged clients to build positive relationships with peers who are also recovering from addiction.
- Implemented evidence-based practices for treating substance use disorders.
- Conducted research into best practices for treating addiction.
- Provided support and guidance during withdrawal symptoms experienced by clients.
- Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
- Identified problem areas impacting participants' ability to successfully complete treatment.
Education
MSW - Social Work
University of Michigan
Ann Arbor01.2009
Bachelor of Arts - Psychology
Saginaw Valley State University
Saginaw, MI05.2007
Skills
- Recovery Oriented
- Trauma-Informed
- IDDT experienced
- Motivational Interviewing proficient
- SOGI-safe
- Field Instructor
- Person-Centered
- Meaningful Goal Developer
- Residential Placement Advocate
- Behavior Treatment Advisor
- Team Oriented
- Supportive Communication
Timeline
Mental Health Supervisor of Supports Coordination Services
Saginaw County Community Mental Health Authority
04.2021 - Current
Clinical Supervisor for Adult Case Management and Enhanced Outpatient Therapy
Training and Treatment Innovations, Inc.
04.2016 - 04.2021
Case Manager
Training and Treatment Innovations, Inc. (TTI)
01.2014 - 04.2021
Program Coordinator/Therapist
Kairos Healthcare/ Holy Cross dba Kairos Healthcare
05.2010 - 12.2013
MSW - Social Work
University of Michigan
Bachelor of Arts - Psychology
Saginaw Valley State University
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